Reference
Glossary
Abbreviations and technical terms used on this website, with their full form or a short explanation.
A
- AGG
- German General Equal Treatment Act
- AI
- Artificial intelligence
- anonymised
- Changed so that no person can be identified any more
- AO
- German Fiscal Code
- API
- Application programming interface
- approx.
- Approximately
- ARIA
- Accessible Rich Internet Applications
- ASCII
- American Standard Code for Information Interchange, a character set
B
- BDSG
- German Federal Data Protection Act
- BFSG
- German Accessibility Strengthening Act
- BFSGV
- Ordinance on the German Accessibility Strengthening Act
- BGB
- German Civil Code
- BGG
- German Disability Equality Act
- BGH
- Federal Court of Justice
- BM25
- Best Matching 25, a ranking function for search results
- BOM
- Byte order mark
- BSI
- German Federal Office for Information Security
C
- CE
- Community Edition
- CEST
- Central European Summer Time
- CET
- Central European Time
- chatbot
- A program that answers questions automatically in a chat window
- chunk
- A section of text that a source is split into for search
- CLS
- Cumulative Layout Shift
- CMS
- Content management system
- context window
- The amount of text a language model can take into account at once
- cookie
- A small piece of data that a website stores in the browser
- CORS
- Cross-Origin Resource Sharing
- CRA
- Cyber Resilience Act
- crawler
- A program that visits websites on its own and reads their content
- CRLF
- Carriage return and line feed
- CRM
- Customer relationship management
- CSIRT
- Computer Security Incident Response Team
- CSS
- Cascading Style Sheets, styling rules for web pages
- CSV
- Comma-separated values, a table as a text file
- CV
- Curriculum vitae
D
- DAMA
- Data Management Association
- DAT
- Deutsche Automobil Treuhand
- DDG
- German Digital Services Act
- DEHOGA
- German Hotel and Restaurant Association
- DIHK
- German Chamber of Commerce and Industry
- DIY
- Do it yourself
- DJ
- Disc jockey
- DN
- Nominal diameter
- DOCX
- File format for text documents (Office Open XML)
- DOM
- Document Object Model, the structure of a web page in the browser
- DPA
- Data processing agreement
- DPF
- Data Privacy Framework
- DPIA
- Data protection impact assessment
- DSK
- Data Protection Conference of the German federal and state supervisory authorities
E
- e.g.
- For example
- EAA
- European Accessibility Act
- EBIT
- Earnings before interest and taxes
- EDI
- Electronic data interchange
- EEA
- European Economic Area
- EEC
- European Economic Community
- EGBGB
- Introductory Act to the German Civil Code
- endpoint
- An address of an interface for exactly one task
- ENISA
- European Union Agency for Cybersecurity
- EnWG
- German Energy Industry Act
- EORI
- Economic Operators Registration and Identification
- EPDM
- Ethylene propylene diene monomer rubber
- ERP
- Enterprise resource planning
- escalation
- Passing a matter on to a person or a higher level
- etc.
- Et cetera
- EU
- European Union
- EUR
- Euro
- excl.
- Excluding
- EXIF
- Exchangeable Image File Format, metadata in photos
F
- fallback
- A backup used when the usual way returns nothing
- FAQ
- Frequently asked questions
- FeV
- German Driving Licence Regulation
- frustration signals
- Signs in the conversation that someone is annoyed
G
- GDPR
- General Data Protection Regulation
- GDV
- German Insurance Association
- GOT
- German fee schedule for veterinarians
- GPS
- Global Positioning System
H
- HAI
- Stanford Institute for Human-Centered Artificial Intelligence
- hallucination
- A made-up statement that a language model presents as fact
- handover
- The conversation is passed on to a person on your team
- HBR
- Harvard Business Review
- HDE
- Handelsverband Deutschland, the German retail association
- HGB
- German Commercial Code
- hosting
- Running the software on servers
- HR
- Human resources
- HSTS
- HTTP Strict Transport Security
- HTML
- Hypertext Markup Language, the language of web pages
- HTML5
- Hypertext Markup Language, version 5
- HTTP
- Hypertext Transfer Protocol
- HTTPS
- Hypertext Transfer Protocol Secure, encrypted transfer
I
- i.e.
- That is
- IAB
- Institute for Employment Research
- IANA
- Internet Assigned Numbers Authority
- IBAN
- International Bank Account Number
- ID
- Identifier
- IEC
- International Electrotechnical Commission
- IMF
- International Monetary Fund
- incl.
- Including
- INP
- Interaction to Next Paint
- IP
- Internet Protocol
- ISO
- International Organization for Standardization
- IT
- Information technology
- IVD
- Immobilienverband Deutschland, the German real estate association
- IVH
- Industrieverband Heimtierbedarf, the German pet supplies industry association
- IW
- German Economic Institute
J
- JPEG
- Joint Photographic Experts Group, an image format
- JPG
- File extension for JPEG images
- JSON
- JavaScript Object Notation, a data format
K
- KB
- Kilobytes
- KBA
- Federal Motor Transport Authority
- KiB
- Kibibytes
- knowledge base
- The stored content the assistant takes its answers from
L
- language model
- Software that has learned from very large amounts of text and writes text itself
- LCP
- Largest Contentful Paint
- LfDI
- State Commissioner for Data Protection and Freedom of Information
- LLM
- Large language model
- LTO
- Legal Tribune Online
M
- MB
- Megabytes
- MiB
- Mebibytes
- MIT
- Massachusetts Institute of Technology
- MLBF
- German market surveillance authority of the federal states for accessibility
N
- NDAV
- German Low Pressure Connection Ordinance for gas
- NEPS
- National Educational Panel Study
- NIS2
- Second EU directive on network and information security
- NIST
- National Institute of Standards and Technology
- NLP
- Natural language processing
O
- OLG
- Higher Regional Court
- onboarding
- A guided introduction at the start, for example of new users or new staff
- OWASP
- Open Worldwide Application Security Project
P
- parameter
- A setting value that determines how something runs
- Portable Document Format
- PHP
- PHP: Hypertext Preprocessor, a programming language
- PIN
- Personal identification number
- PMS
- Property management system
- PNG
- Portable Network Graphics, an image format
- product box
- A box in the chat showing a product's picture, title and price
- PV
- Photovoltaic
Q
- QR
- Quick Response
- quota
- The amount of use your plan includes for a period
R
- RAG
- Retrieval-augmented generation
- RDG
- German Legal Services Act
- retrieval
- Finding matching text sections before the answer is written
- RFC
- Request for Comments, a technical standard of the internet
- RMF
- Risk Management Framework
- ROI
- Return on investment
- rollback
- Returning to an earlier, saved version
S
- SEO
- Search engine optimization
- SEPA
- Single Euro Payments Area
- SHA1
- Secure Hash Algorithm 1
- sitemap
- A list of a website's addresses for search engines
- snippet
- A short piece of code that adds the assistant to your website
- SRI
- Subresource Integrity
- SSO
- Single sign-on
- StBerG
- German Tax Advisory Act
- StVO
- German Road Traffic Regulations
- StVZO
- German Road Vehicle Registration and Licensing Regulation
- SVG
- Scalable Vector Graphics, a vector image format
T
- TDDDG
- German Telecommunications Digital Services Data Protection Act
- TEVV
- Test, evaluation, verification and validation
- ticketing system
- Software in which requests are recorded and worked through as cases
- TKG
- German Telecommunications Act
- TLS
- Transport Layer Security, encryption of the connection
U
- UK
- United Kingdom
- UN
- United Nations
- URL
- Uniform Resource Locator, a web address
- US
- United States
- UTC
- Coordinated Universal Time
- UUID
- Universally unique identifier
- UWG
- German Act against Unfair Competition
- UX
- User experience
V
- VAT
- Value added tax
- VDMA
- German Mechanical Engineering Industry Association
- vector
- A list of numbers that the search uses to compare meanings
- VVG
- German Insurance Contract Act
W
- WCAG
- Web Content Accessibility Guidelines
- webhook
- An automatic message to an address in your system as soon as a certain event happens
- widget
- The chat window on your website
- WISMO
- Where is my order
X
- XL
- Extra large
- XML
- Extensible Markup Language
Z
- ZPO
- German Code of Civil Procedure
- ZZF
- Zentralverband Zoologischer Fachbetriebe, the central association of pet trade businesses