An AI Chat Assistant That Really Knows Your Business
XICBOT builds individual AI chat assistants for your website and shop: the assistant reads your content and catalog, shows products, fills the cart, books appointments and controls your tools — around the clock, in your customers' language and with handover to a human at any time. GDPR-compliant, hosted in Germany.
24/7
available, also at night and on weekends
in seconds
answers to customer questions
40+
languages in the same assistant
1 snippet
to embed it in your website
Entry point · net plus VAT
- Start: operation from 49 € per month net, setup from 990 € net
- Pro with shop, product cards and cart from 149 € per month net
- Individual with tool and API control from 4,900 € net setup
- Free initial consultation and demo with a test assistant for your website
Pricing model: a one-time setup from 990 € net (individual training and integration) plus monthly operation from 49 € per month net (hosting in Germany, care, updates, GDPR). The Pro package with shop connection, product cards and cart from 149 € per month net, individual tool control from 4,900 € net setup. Every project begins with a free initial consultation and a free demo.
A classic chatbot works with rigid menu trees: it only knows the answers someone typed in beforehand and runs into a dead end with every unexpected question. A builder widget brings modern technology but knows nothing about your specific business. XICBOT takes a different path. We train an assistant individually on your company — on your website content, your shop catalog, your opening hours, documents and FAQ. It reads your business, performs real actions and hands over to a human at any time. This turns a nice chat window into a team member that advises, sells and books appointments.
What a XICBOT assistant looks like in chat
What a XICBOT Assistant Can Do
A XICBOT assistant reads, acts and hands over. It reads your content and systems, performs real actions on request and passes sensitive or complex matters to a human — with full conversation context. It does not replace people, it relieves them: it answers standard questions in seconds, qualifies enquiries and turns visitors into buyers or contacts. The following six capabilities form the core, and each can be extended individually for your business.
Reads Your Business
The assistant knows your website content, the shop catalog with prices and availability, opening hours, PDFs and your knowledge base. Answers are bound to your own sources, not guessed at random.
Shows Products, Fills the Cart
Product cards with title, price and button appear directly in the chat. The assistant adds products to the cart, applies vouchers and takes visitors to checkout — the chat becomes a sales channel.
Books Appointments
It shows free slots from the calendar, books appointments, sends confirmations and reminders and relieves phone and reception — around the clock, even outside business hours.
Controls Your Tools
Through defined actions (function calling) the assistant reads and controls connected systems such as calendar, CRM, inventory or ticketing — reading and writing with clear permissions.
Hands Over to Humans
Handover to a team member at any time, live or via ticket or email with full context. For sensitive topics such as complaints or legal questions it automatically escalates to a human.
Answers Multilingually
The assistant detects the visitor's language and answers consistently with the same content. International customers are served without you having to maintain content twice.
Try XICBOT live
This is not a video or a recording — you are chatting with a real assistant trained on XICBOT. Ask a question or click an example to start.
This demo processes your input to reply — also via a provider outside the EU (standard contractual clauses). Please do not enter sensitive data. Click “Understood” to start the chat. Privacy
Reads — Your Business, Not Half the Internet
A XICBOT assistant draws its answers from your own sources and stays bound to them. That is the difference from a generic chatbot: instead of inventing freely, it brings together what you have already published or stored. What it can read we expand together — from the website through the catalog to internal documents. More on this on the knowledge base and training page.
- Website content, subpages and opening hours
- Shop catalog with variants, prices and availability
- Documents, PDFs, data sheets and FAQ
- Calendar availability, order and delivery status
Acts — Real Actions, Not Just Text
A XICBOT assistant does not stop at information. Through defined actions it performs real operations in your systems — with clear permissions so that only what should happen happens. This creates a continuous path from first interest to completion, without media breaks. How the connection to your tools works is covered under tool control.
- Add a product to the cart and apply a voucher
- Book or reschedule appointments and send confirmations
- Qualify a lead and hand it to an inbox or CRM
- Create a support ticket and escalate to a human
Standard Bot, Builder Widget or Individual Assistant?
There are three typical ways to add chat to a website. A standard chatbot works with predefined menu trees and is quickly overwhelmed. A builder widget brings modern language technology but knows nothing about your specific business and can hardly be deeply connected. An individually trained assistant knows your company and acts within your systems. The comparison shows where the difference lies in everyday practice.
Three Ways to Add Chat to Your Website — Compared Plainly
Each way has its place. For companies that want to advise and sell, an individually trained assistant is the most effective.
Standard Chatbot
- Only knows answer paths typed in beforehand
- Runs into a dead end with unexpected questions
- Performs no real actions
- No connection to shop, calendar or tools
XICBOT (Individual)
- Individually trained on your business
- Reads your website, shop and tools
- Shows product cards and fills the cart
- Handover to humans, GDPR, hosting in Germany
Builder Widget
- Generic script with no knowledge of your business
- Only superficially adjustable
- No deep shop or tool connection
- Data often processed outside the EU
How Your Assistant Comes to Life
Your own assistant sounds like a lot of effort, but it is not. We guide you from the first idea to live operation in four manageable steps, explain every decision clearly and start with a free demo for your own website. You stay in control of scope, content and permissions at all times.
Initial Consultation and Demo
In the free initial consultation we clarify what your assistant should do: only advise, also sell, book appointments or control tools? On request you receive a free demo with a test assistant for your own website, so you experience the benefit concretely before you decide.
Features at a Glance
XICBOT covers the typical tasks around advising, selling, booking and controlling. Each function is its own stage that can be used individually or combined. A click takes you to all the details, cases and the matching package.
Website Assistant
Answers visitor questions from your content, explains services and guides them to the right pages.
Mehr erfahrenShop Assistant
Product advice, availability, order and delivery status for your shop based on Shopware CE.
Mehr erfahrenProduct Cards
Product cards with image, price and button directly in the chat — the chat becomes a shop window.
Mehr erfahrenCart Assistant
Adds products to the cart, applies vouchers, shows shipping costs and takes visitors to checkout.
Mehr erfahrenLead Assistant
Qualifies enquiries, pre-fills forms and hands structured leads to an inbox or CRM.
Mehr erfahrenBooking Assistant
Shows free slots, books appointments, sends confirmations and reminders and relieves the phone.
Mehr erfahrenSupport Assistant
Answers 24/7 from FAQ and knowledge base, lowers ticket volume and escalates when needed.
Mehr erfahrenTool Control
Reads and controls connected systems through defined actions — calendar, CRM, inventory.
Mehr erfahrenYou can find a complete overview of all functions under features, and the three packages with prices under pricing. Which cases XICBOT handles in your sector is shown in the overview of industries. For international customers the multilingual assistant is worthwhile, how data stays protected is explained under privacy and hosting, and for evaluation see conversation analytics.
What an Assistant Must Deliver Today
Expectations of contact through a website have risen. Visitors want an answer immediately, not on the next working day. Around 70 percent (Baymard Institute) of online shopping carts are abandoned — often because an open question goes unanswered at the decisive moment. At the same time, more than half of website visits come from mobile devices (Statcounter), where long forms and waiting loops are especially off-putting. An assistant that answers in seconds, leads to completion in chat and hands over to a human when needed addresses exactly these points.
- Instant answers to customer questions instead of waiting until the next working day
- Product advice and cart directly in chat, against abandoned purchases
- Appointments and enquiries around the clock, even outside business hours
- Relief for phone and support from the same recurring standard questions
- Handover to a human with full context when things get personal
- Data protection compliant with hosting in Germany and clear data sovereignty
An Assistant Does Not Replace People — It Relieves Them
References and Project Approach
We would rather talk about what an assistant can do than advertise with invented success stories. Our assistants are built as part of implementation by an experienced team that has connected web, shop and automation for years. You can find an overview of typical usage scenarios and the technology used on the references page. The following journeys are anonymized and illustrative.
Typical Usage Scenarios
Illustrative examples from typical project histories (project experience) — anonymized.
Concrete Results on Request
We do not promise a flawless know-it-all. We build assistants that are bound to your own content, take on real tasks and hand over to a human at any time — transparently and step by step.