Shop Assistant for Shopware CE That Advises and Fills the Cart

Yes. We connect the assistant to your shop based on Shopware in the Community Edition. It takes catalog, variants, prices and availability from the shop, syncs them on a schedule and can perform real actions via the cart assistant. Hits are shown as a product card with image, price, delivery time and action, at most six per answer; sold-out items do not appear. The visitor reads every cart change as a proposal beforehand and confirms it themselves; each line item allows at most 99 units. “Continue” then leads into your shop through an address with a random pickup token; for the finished cart to be waiting there, your shop needs an integration of its own. Because Shopware is an open system, your shop stays in your hands and can be extended flexibly.

From your Shopware catalog. We train the assistant on your own shop data so that its answers are bound to these sources instead of being freely invented. What is taken over is title, image, price, variants, availability, delivery time, rating and promotional prices; the catalogue is synced with the shop on a schedule. The assistant queries price and availability of a named item in the shop at the moment of the answer; if the shop cannot be reached, it names the last synced state as such. What is missing from the catalogue the assistant does not name. When it shows a product, it does so via a product card with title, price, rating and button directly in the chat.

It puts together a cart in the chat that sits with XICBOT, not in your shop; checkout and payment stay in your shop. The cart tool type knows six kinds of change — set, add, update, remove, clear and coupon — with at most 99 units per position. In the chat this becomes a card with line items, total and a shipping line. Every change writes and therefore requires confirmation: the proposal stands in plain text, only the click executes it, and a one-time key prevents a second click from changing anything twice. The total is calculated with the current price from your shop or, if it cannot be reached, with the last synced price and its date; shipping costs and the free-shipping threshold come from the rules you store with the assistant. “Continue” opens your shop's stored address with a one-time pickup key that lets your shop fetch the cart from XICBOT through a read-only pickup address, provided it integrates that pickup itself. No order, customer account or checkout is created in the shop by this. More under cart assistant.

Yes. Besides the single recommendation, the assistant can contrast two products directly — price, key features and rating side by side — and suggest matching accessories as a bundle or complementary items in the sense of customers also bought. A comparison needs two items: if only one remains, it is shown on its own instead of faking a comparison. At most six hits are shown per answer, and only what is in your own catalogue is found — not even via a reference from another card. Which card types and suggestions appear is defined together for your assortment.

You store valid codes and running promotions on the cart tool, up to twenty promotions per tool, along with shipping costs and the threshold for free shipping. When the assistant applies a code, exactly one place calculates the cart, so what is displayed and what is handed over cannot drift apart. If a code does not fit, the guest gets a notice instead of a silent discount. Validity ends at the end of the stated day in German time and not in the time zone of the database. The voucher is not redeemed here: the code stays with the cart, and whether the discount is granted is your shop's decision. More under cart assistant.

It relieves support, it does not replace it. Recurring questions about availability, variants and delivery time are answered directly in the chat, including outside your business hours — and, as instructed, only from your knowledge base: sourced answers name their source, and figures, prices and deadlines that are not there are replaced with a notice. It gives the order status only once your inventory system is connected in the Custom package, and by default asks in the chat before looking it up. Cases that need people, such as complaints or special requests, are handed to your team: the conversation is marked as handed over, the request becomes an enquiry in your account, and your team is notified without the visitor having to repeat their details. That leaves your staff time for the demanding matters.

Through tools with a clearly set kind and approval mode. For order status there is a shape of its own that reads through the connection to your inventory system in the Custom package: it changes nothing, yet by default still asks for confirmation, because it is a personal matter. Alongside it are shapes for stock lookup and price lookup, which run without asking back, and a shape that changes an order and therefore works as a write with confirmation. Further adapters, also in the Custom package, cover calendar, CRM and ticketing. What the assistant may call is up to you: it is offered only what is active, and a tool that does not exist for this assistant ends as a failed call rather than as an invented answer. More under tool control.

Not in what you have set: your settings, your sources and your approvals belong to your assistant and stay as they are when the product changes. New tool types arrive as their own adapter file, without anything being rearranged on an existing tool; the model is offered only what you have entered and switched to active anyway. If a default behaviour changes that you never touched, the changelog states what applied before and what applies now. The widget parts also carry a version name derived from their content, with an integrity check: an unknown version is rejected instead of being silently replaced by another one.

The Pro package suits the shop assistant: operation from 149 € per month net plus a one-time setup from 2,900 € net for catalogue connection, training, product cards, cart and conversation analytics. Operation covers hosting in Germany, care, updates and data protection. Pro contains ten seats, five assistants, 50 knowledge sources and 2,000 documents with an allowance of 3,000,000 tokens per month. The cart handover returns an address of your shop with an attached pickup token; checkout and payment stay in the shop. All packages are listed under pricing; every project starts with a free initial consultation. All services can be cancelled monthly; there is no minimum term.

Yes, provided your inventory system is connected; that connection is part of the Custom package. The order_status type reads the order status through the connection to your inventory system and by default still asks for a confirmation in the chat, because it is a personal matter; the inventory_status type reads stock and runs without a query. Whatever the external system returns is filtered down to the result fields named in the adapter, text fields to 600 characters, lists to 20 entries; a reply without a confirmation field counts as a contract breach, not as a result. A change to the order runs through order_change, which writes and therefore requires confirmation. Deadlines and the process for a return are answered from your knowledge base; a disputed case is not decided by the assistant but handed over together with the conversation.