Shop Assistant for Shopware CE That Advises and Sells
The XICBOT shop assistant knows your catalog: it advises on products, shows availability and variants, reports order and delivery status, recommends matching accessories and, on request, adds straight to the cart. This way it answers buying questions at the decisive moment, relieves your support and turns visitors into buyers — around the clock, based on Shopware in the Community Edition.
70 %
shopping carts abandoned (Baymard)
in seconds
product answers without waiting
24/7
advice even after closing time
Shopware CE
shop connection as an open system
In an online shop, a single open question often decides whether an order goes through or the cart is left behind: Does this product fit my need? Is my size in stock? How long is delivery? Anyone who cannot find an immediate answer leaves — around 70 percent (Baymard Institute) of online shopping carts are abandoned. A XICBOT shop assistant acts exactly at this point. It reads your Shopware catalog, answers product, variant and delivery questions in seconds, shows product cards directly in the chat and, on request, adds to the cart via the cart assistant. A silent catalog becomes an advising salesperson that never clocks off.
A product card in the chat — advise, check variants, add to cart
What the Shop Assistant Takes On
The shop assistant covers the tasks that make the difference between browsing and buying in an online shop. It reads the Shopware catalog with prices, variants and stock, performs real actions in the cart and hands over to a human for sensitive matters such as complaints. The following six tasks form the core, and each can be extended individually for your range.
Product Advice
The assistant understands the intent behind the search and recommends fitting items from your range — with reasons, not as random hits. It compares products, explains differences and guides visitors to the right category or detail page.
Availability and Variants
Size, color, edition, bundle: the assistant knows the variants and their current stock. It says immediately what is in stock, when restocking is due and which alternative is available, instead of leaving customers to guess.
Product Cards in the Chat
Instead of walls of text it shows product cards with title, price, rating and button directly in the conversation. Customers see the product at once and buy without leaving the page.
Cart and Checkout
Via the cart assistant it adds items to the cart, changes quantities, applies vouchers, shows shipping costs and takes visitors to checkout — the chat turns from an information channel into a sales channel.
Order and Delivery Status
Where is my order? The assistant reads the order and shipping status and answers the most common support question instantly — including tracking number, expected delivery and notes on returns.
Cross- and Up-Selling
The assistant suggests matching accessories, sensible bundles and the better edition at the right moment — friendly and without being pushy. This raises the order value without anyone having to follow up.
Try XICBOT live
This is not a video or a recording — you are chatting with a real assistant trained on XICBOT. Ask a question or click an example to start.
This demo processes your input to reply — also via a provider outside the EU (standard contractual clauses). Please do not enter sensitive data. Click “Understood” to start the chat. Privacy
Reading and Acting: The Two Sides of the Assistant
A good shop assistant does not stop at information. It reliably reads what is stored in your shop and acts where you grant permission. Both sides work together: only precise knowledge of catalog and stock makes the actions in the cart dependable.
Reads Your Shop — Catalog, Prices, Stock
The assistant draws its answers from your own Shopware data and stays bound to them. It invents no products and no prices but reflects what is actually in the shop — including variants, availability and delivery times. If something changes in the catalog, its answer changes too.
- Products, categories, descriptions and reviews
- Variants such as size, color and edition with stock
- Prices, tiered prices, promotions and shipping costs
- Order and delivery status as well as returns information
Acts in the Cart — with Clear Permissions
Through defined actions the assistant performs real operations in your shop, but only the ones you have allowed. This creates a continuous path from advice to checkout, without visitors having to change page or channel. Which further systems can be connected is shown under tool control.
- Add a product and the right variant to the cart
- Change quantity, apply a voucher or promotion
- Show the shipping threshold: X euros to go for free shipping
- Take visitors to checkout and address cart abandoners
How Your Shop Assistant Comes to Life
The path to your own shop assistant is manageable. We guide you from the first idea to live operation in four steps and, on request, start with a free demo for your own shop, so you experience the benefit before you decide.
Initial Consultation and Demo
In the free initial consultation we clarify what your shop assistant should do: only advise, actively sell, answer delivery status or recommend accessories? On request you receive a free demo with a test assistant for your own shop, so you see the effect on real products.
Less Support, More Conversion
Two effects make the shop assistant pay off. First, it relieves support: questions about availability, variants, delivery time and order status repeat every day and tie up time that is missing elsewhere. The assistant answers them instantly and around the clock, and passes on only the cases that really need people. Second, it increases conversion: because open buying questions no longer go unanswered and the path to the cart stays in the chat, fewer orders are abandoned. More than half of shop visits come from mobile devices (Statcounter), where long routes to an answer are especially off-putting — exactly where an assistant that reacts in seconds plays to its strength.
An Assistant Does Not Replace People — It Relieves Them
For the shop assistant · net plus VAT
- Pro: operation from 149 € per month net, setup from 2,900 € net
- Includes shop connection, product cards, cart and conversation analytics
- Operation covers hosting in Germany, care, updates and data protection
- Free initial consultation and demo with a test assistant for your shop
The Pro package suits the shop assistant: operation from 149 € per month net plus a one-time setup from 2,900 € net (catalog connection to Shopware CE, individual training, product cards, cart and conversation analytics). The entry point as a pure website assistant (Start package) begins at 49 € per month net, individual tool control at 4,900 € net setup. You will find all packages in detail under pricing. Every project starts with a free initial consultation and a demo.
Shop With and Without an Assistant Compared
| Situation in the shop | Shop without an assistant | With the XICBOT shop assistant |
|---|---|---|
| Product question in the evening | stays open until the next working day | answered in seconds, around the clock |
| Availability and variants | customers search themselves or guess | named at once, including alternatives |
| Delivery status | email to support, waiting time | read straight from the order |
| Matching accessories | rarely offered actively | suggested at the right moment |
| Path to purchase | switching between pages and channels | advice and cart in the same chat |
| Support load | the same standard questions | noticeably relieved, handover when needed |
Which cases the assistant handles specifically in retail is shown on the assistant for online shops page. Beyond product advice it can also read and control other systems — from inventory to ticketing, described under tool control.
Typical Usage Scenarios in Retail
Illustrative examples from typical project histories (project experience) — anonymized.
Concrete Results on Request