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Individually trained

Shop Assistant for Shopware CE That Advises and Sells

The XICBOT shop assistant knows your catalog: it advises on products, shows availability and variants, reports order and delivery status, recommends matching accessories and, on request, adds straight to the cart. This way it answers buying questions at the decisive moment, relieves your support and turns visitors into buyers — around the clock, based on Shopware in the Community Edition.

Request a Free Demo Call: +49 5123 9579000
Shop connection with Shopware CE Product cards and cart in the chat Pro package from 149 € per month net

70 %

shopping carts abandoned (Baymard)

in seconds

product answers without waiting

24/7

advice even after closing time

Shopware CE

shop connection as an open system

In an online shop, a single open question often decides whether an order goes through or the cart is left behind: Does this product fit my need? Is my size in stock? How long is delivery? Anyone who cannot find an immediate answer leaves — around 70 percent (Baymard Institute) of online shopping carts are abandoned. A XICBOT shop assistant acts exactly at this point. It reads your Shopware catalog, answers product, variant and delivery questions in seconds, shows product cards directly in the chat and, on request, adds to the cart via the cart assistant. A silent catalog becomes an advising salesperson that never clocks off.

Key takeaways

  • The shop assistant reads your Shopware catalog: products, variants, prices, availability and delivery times — instead of generic information.
  • Advice does not end with text: product cards and the cart live in the same conversation.
  • It reports order and delivery status on request; complaints and special cases go to your team.
  • Every conversation feeds into conversation analytics and shows what shoppers really ask for.
  • Matching plan: Pro from 149 € per month net, setup from 2,900 € net — details under pricing.

A product card in the chat — advise, check variants, add to cart

examplestore.com/products
Assistant online
XB
Looking for an espresso machine under 500 euros, available right away? This one fits and is in stock:
Product recommendation
ESP
ClassicPro Espresso Machine
Rating 4.8 · accessory set included · 2-year warranty
449 €in stock
StainlessBlackDelivery tomorrow
Add to cartDetails
Visitor
Does it come in black? And when will my last order arrive?
SK
XB
Yes, black is available right away. Your order #10482 was shipped today at 11:20 — expected delivery tomorrow. Many customers add this accessory too:
BaristaCare Descaler Set
19 €
Customers also bought · save 3 € in the bundleAdd
Visitor
Both in black to the cart, please.
SK
XB
Done — 2 items in the cart (total 465 €). With the code WELCOME you save 10 percent. Shall I take you to checkout?
Yes, to checkout — can I pay by invoice?
Send
Answeredin seconds
Pro package from149 € per month net
How the shop assistant advises in chat: a product card with availability, variants and an add-to-cart button, plus a matching accessory suggestion and the delivery status. Illustrative representation — values are examples.

What the Shop Assistant Takes On

The shop assistant covers the tasks that make the difference between browsing and buying in an online shop. It reads the Shopware catalog with prices, variants and stock, performs real actions in the cart and hands over to a human for sensitive matters such as complaints. The following six tasks form the core, and each can be extended individually for your range.

Product Advice

The assistant understands the intent behind the search and recommends fitting items from your range — with reasons, not as random hits. It compares products, explains differences and guides visitors to the right category or detail page.

Availability and Variants

Size, color, edition, bundle: the assistant knows the variants and their current stock. It says immediately what is in stock, when restocking is due and which alternative is available, instead of leaving customers to guess.

Product Cards in the Chat

Instead of walls of text it shows product cards with title, price, rating and button directly in the conversation. Customers see the product at once and buy without leaving the page.

Cart and Checkout

Via the cart assistant it adds items to the cart, changes quantities, applies vouchers, shows shipping costs and takes visitors to checkout — the chat turns from an information channel into a sales channel.

Order and Delivery Status

Where is my order? The assistant reads the order and shipping status and answers the most common support question instantly — including tracking number, expected delivery and notes on returns.

Cross- and Up-Selling

The assistant suggests matching accessories, sensible bundles and the better edition at the right moment — friendly and without being pushy. This raises the order value without anyone having to follow up.

Interactive demo

Try XICBOT live

This is not a video or a recording — you are chatting with a real assistant trained on XICBOT. Ask a question or click an example to start.

For example, ask:
XICBOT
online
A quick note on data protection

This demo processes your input to reply — also via a provider outside the EU (standard contractual clauses). Please do not enter sensitive data. Click “Understood” to start the chat. Privacy

Reading and Acting: The Two Sides of the Assistant

A good shop assistant does not stop at information. It reliably reads what is stored in your shop and acts where you grant permission. Both sides work together: only precise knowledge of catalog and stock makes the actions in the cart dependable.

Reads Your Shop — Catalog, Prices, Stock

The assistant draws its answers from your own Shopware data and stays bound to them. It invents no products and no prices but reflects what is actually in the shop — including variants, availability and delivery times. If something changes in the catalog, its answer changes too.

  • Products, categories, descriptions and reviews
  • Variants such as size, color and edition with stock
  • Prices, tiered prices, promotions and shipping costs
  • Order and delivery status as well as returns information
Sources in the shopsource-bound
Catalog: products, categories, reviews
Variants and current stock
Prices, tiers, promotions, shipping costs
Order, delivery and returns status
Answers are bound to your Shopware catalog — when unsure, the assistant hands over to a human.

Acts in the Cart — with Clear Permissions

Through defined actions the assistant performs real operations in your shop, but only the ones you have allowed. This creates a continuous path from advice to checkout, without visitors having to change page or channel. Which further systems can be connected is shown under tool control.

  • Add a product and the right variant to the cart
  • Change quantity, apply a voucher or promotion
  • Show the shipping threshold: X euros to go for free shipping
  • Take visitors to checkout and address cart abandoners
Actions in the cartwith permissions
Advice
XICBOT
Cart
Voucher
XICBOT
Checkout
Item and variant added to the cart
Voucher WELCOME applied
Taken to checkout, invoice payment named

How Your Shop Assistant Comes to Life

The path to your own shop assistant is manageable. We guide you from the first idea to live operation in four steps and, on request, start with a free demo for your own shop, so you experience the benefit before you decide.

In the free initial consultation we clarify what your shop assistant should do: only advise, actively sell, answer delivery status or recommend accessories? On request you receive a free demo with a test assistant for your own shop, so you see the effect on real products.

Test the Shop Assistant on Your Range

We connect a test assistant to an excerpt of your catalog and show how advice, product card and cart work together in the same chat.

Request a demo for your shop See product cards

Less Support, More Conversion

Two effects make the shop assistant pay off. First, it relieves support: questions about availability, variants, delivery time and order status repeat every day and tie up time that is missing elsewhere. The assistant answers them instantly and around the clock, and passes on only the cases that really need people. Second, it increases conversion: because open buying questions no longer go unanswered and the path to the cart stays in the chat, fewer orders are abandoned. More than half of shop visits come from mobile devices (Statcounter), where long routes to an answer are especially off-putting — exactly where an assistant that reacts in seconds plays to its strength.

An Assistant Does Not Replace People — It Relieves Them

The shop assistant takes on the many recurring product and delivery questions so your team has time for advice and the tricky cases. Because an AI assistant can be wrong, we bind its answers to your catalog, offer handover to a team member at any time and evaluate the conversations to keep improving it.

For the shop assistant · net plus VAT

from 149 € per month net
  • Pro: operation from 149 € per month net, setup from 2,900 € net
  • Includes shop connection, product cards, cart and conversation analytics
  • Operation covers hosting in Germany, care, updates and data protection
  • Free initial consultation and demo with a test assistant for your shop
Request a Free Demo View All Prices

The Pro package suits the shop assistant: operation from 149 € per month net plus a one-time setup from 2,900 € net (catalog connection to Shopware CE, individual training, product cards, cart and conversation analytics). The entry point as a pure website assistant (Start package) begins at 49 € per month net, individual tool control at 4,900 € net setup. You will find all packages in detail under pricing. Every project starts with a free initial consultation and a demo.

Shop With and Without an Assistant Compared

Situation in the shopShop without an assistantWith the XICBOT shop assistant
Product question in the eveningstays open until the next working dayanswered in seconds, around the clock
Availability and variantscustomers search themselves or guessnamed at once, including alternatives
Delivery statusemail to support, waiting timeread straight from the order
Matching accessoriesrarely offered activelysuggested at the right moment
Path to purchaseswitching between pages and channelsadvice and cart in the same chat
Support loadthe same standard questionsnoticeably relieved, handover when needed

Which cases the assistant handles specifically in retail is shown on the assistant for online shops page. Beyond product advice it can also read and control other systems — from inventory to ticketing, described under tool control.

Typical Usage Scenarios in Retail

Specialist Retail
Starting point
Many product and size questions by email, carts left behind in the evening
Measure
Shop assistant with product cards, variant answers and cart in the chat, connected to the catalog
Result
Questions answered instantly, more completed orders and fewer support emails
B2C Shop
Starting point
Where-is-my-order requests tie up a lot of time in customer service every day
Measure
Order and delivery status read straight from the order, returns info in the chat
Result
Significantly fewer status requests, noticeably relieved support
Range with Accessories
Starting point
Matching accessories hardly sell, the order value stays low
Measure
Cross- and up-selling at the right moment, bundles and the fitting edition suggested
Result
Higher average order value without additional staff effort

Illustrative examples from typical project histories (project experience) — anonymized.

Concrete Results on Request

Would you like to know what a shop assistant can realistically do for your range? In the free initial consultation we look at your shop and your goals and show relevant examples from practice, without sales pressure and without empty promises.

What this means in retail is covered in more depth in the guide: AI chat assistant for online shops describes the typical use cases, guided selling in chat shows how questions turn into a matching item, and agentic commerce explains why machine-readable product data is becoming more important.

Frequently Asked Questions About the Shop Assistant

How a knowledge assistant for a machine builder could work

The draft shows structure and handling: looking up a code, the reference card with its source, the switch to the technician view, the report form. The company in it is invented.

Draft
Machinery manufacturer

Machine builder with fault codes and reference cards

A draft for a machine builder that runs its own service desk: a fault code can be typed in or picked from a row of common ones, and a reference card then states what it means, where the wording comes from, which checks the operator may run, and where the service takes over. Further sections list the stored documents, the cases in which the assistant deliberately stays silent, and the path of a report through to the entry in the service log. A toggle switches between the customer view and the technician view, and the report form checks machine number and fault code against a fixed pattern.

Fault codesReference cardTechnician viewFault report

Illustrative layout drafts. The businesses shown are fictitious; these are not client projects.

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