The Website Assistant That Answers Every Visitor Question
XICBOT builds you an AI chat assistant that truly knows your website: it reads your content, opening hours and documents, answers visitor questions in seconds, explains your services, guides visitors to the right page and captures qualified contacts. Around the clock, multilingual, GDPR compliant with hosting in Germany.
24/7
available, even at night
in seconds
answer to every question
individual
trained on your content
GDPR
hosting in Germany
Most visitors arrive on your website with a specific question: Do you offer this service? What does it cost roughly? When are you open? Do you cover my area? Anyone who does not find the answer within a few seconds is gone, often to a provider who responds faster. A website assistant from XICBOT closes that gap: it is trained on your own content, answers questions instantly, guides visitors to the right page and turns an interested visitor into a qualified contact, instead of leaving them alone with a form.
How a XICBOT website assistant answers an enquiry
What the Website Assistant Handles for You
A website assistant is not a rigid menu tree with predefined click paths, but an AI assistant that understands your content and answers freely worded questions. It works day and night, without any waiting time, and takes the same recurring questions off your team's plate. It reliably handles the following tasks based on your own website.
Answer Visitor Questions
It answers freely worded questions in seconds, even outside business hours, and relies exclusively on your own website content.
Guide to the Right Page
Instead of letting visitors search through the menu, the assistant links directly to the relevant subpage, service or reference and briefly explains what awaits them there.
Explain Your Services
It explains your offering in plain language, distinguishes services from one another and answers typical follow-up questions about process, scope and service area.
Opening Hours and Location
The assistant has opening hours, directions, location and availability ready and states them instantly, without visitors having to search the imprint or the contact page.
Capture Contacts
It turns a conversation into a structured enquiry: it pre-fills the form, asks for what is missing and hands the contact to your inbox. More on this on the lead assistant page.
Answer Multilingually
It recognizes the visitor's language and answers consistently with the same content, without you having to maintain your site in several languages. Details under multilingual.
Try XICBOT live
This is not a video or a recording — you are chatting with a real assistant trained on XICBOT. Ask a question or click an example to start.
This demo processes your input to reply — also via a provider outside the EU (standard contractual clauses). Please do not enter sensitive data. Click “Understood” to start the chat. Privacy
It Knows Your Website, Not Just a Standard Script
The difference from a template chatbot lies in the basis of its answers. A standard bot guesses or produces generic phrases. The XICBOT website assistant is trained on your specific content and binds its answers to those sources. So it talks about your business, with your terms and your facts, while at the same time guiding visitors towards an enquiry or contact.
Trained on Your Own Content
The basis is your knowledge base: all pages and subpages of your website, opening hours and locations, documents, PDFs and datasheets, FAQ and help articles as well as price lists and service descriptions. The assistant answers bound to these sources. If it is not sure about something, it does not guess but points to the relevant page or hands over to a human. New content can be added at any time.
- Answers from your own pages, documents and price lists
- Opening hours, locations and service area kept current
- No invented statements: when in doubt, a referral or a handover
Questions Turn Into Contacts
A website assistant does not just answer, it moves things forward. When it recognizes a genuine buying intention or a need for advice, it asks the right follow-up questions, pre-fills the contact form and hands a structured enquiry to your inbox or CRM, including a callback request and the context of the conversation. This means you lose fewer enquiries to half-filled forms. Integration is done with a short code snippet in your existing website.
- Form pre-filled, missing details are asked for
- Structured enquiry with conversation context to your inbox
- Handover to a human possible at any time
How Your Website Assistant Comes to Life
The path to your own website assistant is straightforward. You do not have to program anything or learn a new platform. We handle training, integration and operation and coordinate every step with you. Every project starts with a free initial consultation and, on request, a free demo with a test assistant for your website.
Initial Consultation and Demo
In the free initial consultation we clarify which questions your visitors ask most often and what the assistant should do. On request we set up a free demo with a test assistant for your website in advance, so you see the concrete benefit before you decide.
Start package · setup + operation · net plus VAT
- One-time setup from 990 € net, operation from 49 € per month net
- Read website and knowledge base, answer questions, guide to pages
- Lead capture, handover to a human, multilingual, hosting in Germany
- Free initial consultation and demo with a test assistant on request
The website assistant is the Start package: setup from 990 € net, operation from 49 € per month net. Included are training on website and knowledge base, answering questions, guidance to relevant pages, lead capture, handover to a human, multilingual answers and hosting in Germany. For shop integration, product cards and conversation analytics there are the Pro and Individual packages. Every project begins with a free initial consultation and, on request, a free demo.
With and Without an Assistant in Everyday Practice
The difference shows less in a single feature than in everyday practice: with the question at eleven at night, with the visitor who cannot find the right page, with the phone that rings for the same recurring information. The comparison makes clear where a website assistant provides concrete relief.
| Situation | Website Without Assistant | With the Website Assistant |
|---|---|---|
| Questions outside business hours | stay open until the next working day | answered in seconds, around the clock |
| Way to the right information | visitor searches through many pages | assistant guides directly to the right page |
| Phone and inbox | the same questions tie up time | the assistant catches recurring questions |
| Getting in touch | rigid form, often abandoned | assistant pre-fills and guides to submission |
| Multilingual visitors | often understand the site only partly | answer in the visitor's language |
| Basis of the answers | varies from one employee to another | consistent, from your own content |
Why a Website Assistant Pays Off
More than half of website visits now come from mobile devices (Statcounter), where long searching and scrolling leads to abandonment particularly quickly. An assistant that answers instantly on the smartphone and guides to the right page holds visitors at exactly the moment they have a question. In practice it also relieves phone and inbox at the same time, because recurring information no longer has to be provided by a human every time (project experience). What distinguishes the assistant from a form: it answers first and asks afterwards, not the other way around.
- Fewer bounces, because the answer is right there in the chat, not after long searching
- More enquiries from the same visitor stream, because questions turn into contacts
- Fewer routine calls and standard emails, because the assistant catches them
- Availability around the clock, including evenings, weekends and public holidays
- Consistent, correct information based on your own content
- International visitors are met in their language, with no extra effort for you
Honest About the Limits: the Assistant Can Err
Which Websites Benefit From an Assistant
A website assistant pays off wherever visitors ask recurring questions and where information is spread across several pages. That applies to service providers, local businesses, practices, law firms and agencies just as much as to offerings that need explaining, where the path from question to the right page would otherwise be long. The effect is especially noticeable when your team receives many similar calls and emails: the assistant catches this routine, while complex cases still reach you. It replaces neither your contact form nor the phone, but complements both by answering first and then forwarding in a targeted way.
Another advantage: the assistant grows with you. When your services, prices or opening hours change, we update the knowledge base, and the answers are immediately up to date. If more is to be added later, such as product advice, a shopping cart or appointment booking, the assistant can be extended step by step, without starting over. Whether and how an assistant pays off for your site we assess together in the free initial consultation, without obligation and without sales pressure.