An Assistant That Answers in Your Customers' Language
The multilingual XICBOT assistant automatically detects which language a visitor writes in and answers consistently with the same content — in over 40 languages. It advises, sells and books appointments in the respective language, from a single knowledge base. This lets you serve international customers without maintaining content twice. GDPR-compliant, hosted in Germany.
40+
languages in the same assistant
automatic
detects the language
1
knowledge base, no duplicates
in seconds
answers in the matching language
Many companies already reach customers across borders — in the online shop, in services or in support. Yet the chat on the website usually speaks only one language, and anyone who asks in another language gets no answer. The classic solution is translated pages or a separate chatbot per language: costly to maintain and never quite up to date. The multilingual XICBOT assistant takes a different path. It is trained once on your content — your website content, your catalog, opening hours and documents — and answers from it in the language the visitor writes in. One knowledge base, many languages, no double maintenance.
How the assistant switches language mid-conversation
What a Multilingual Assistant Can Do
Multilingual at XICBOT does not mean you switch between several bots. It is a single assistant that detects the language, answers in that language and uses the same content, actions and permissions as in your source language. The following six capabilities form the core — and each can be extended individually for your business.
Automatic Language Detection
The assistant detects the language from the very first message — no language menu, nothing for the visitor to set. If they switch language mid-conversation, the assistant switches along seamlessly.
One Knowledge Base, All Languages
You maintain your content only once. The assistant draws its answers from the same source and delivers them in the respective language — no translated duplicate pages that drift apart.
Advise and Sell in Every Language
Product advice, product cards and the cart work across languages. Foreign-language customers also get recommendations and are guided to checkout in the chat, in a shop based on Shopware CE.
Enquiries and Appointments Multilingual
Whether contact request, callback or appointment booking: the assistant takes the request in the visitor's language and hands it to your team in a structured way — regardless of which country the enquiry comes from.
Handover to Humans With Context
If a matter becomes personal or sensitive, the assistant hands over to a team member. It can summarize the conversation so your team understands the context even without language skills.
GDPR Across Borders
No matter which country a visitor writes from: hosting and data processing stay in Germany or the EU. How data stays protected is explained under privacy and hosting.
Try XICBOT live
This is not a video or a recording — you are chatting with a real assistant trained on XICBOT. Ask a question or click an example to start.
This demo processes your input to reply — also via a provider outside the EU (standard contractual clauses). Please do not enter sensitive data. Click “Understood” to start the chat. Privacy
Trained Once, Available in Many Languages
The core of the multilingual assistant is a single knowledge base. You store your content in your source language, and the assistant delivers it in the visitor's language when needed. You do not have to create and maintain a second or third language version of your website. If a price or an opening hour changes, the information is immediately correct in every language. How the training works is shown by the website assistant.
- One source for all languages, no translation duplicates
- An update in one place takes effect in every language
- No outdated language versions that drift apart
- New languages without additional content maintenance
Acts in the Visitor's Language
A multilingual assistant does not stop at information. It performs real actions — in exactly the language it is asked in. Foreign-language customers add products to the cart, book appointments or file a support request without leaving the page or waiting for a translator. This turns reach into real revenue. How this looks in sales is shown by the shop assistant, and for enquiries the support assistant.
- Add a product to the cart and apply a voucher
- Book an appointment and send confirmation in the respective language
- Qualify a lead and hand it to your team in a structured way
- Take a support request and escalate when needed
Why the Customer's Language Matters
Anyone who can ask a question in their native language stays longer, understands more and decides more readily. The European Union alone has 24 (European Union) official languages, and many purchase decisions are made where communication in the familiar language is possible (project experience). For a company that sells or offers services beyond its own borders, a language barrier at the decisive moment is a direct loss of revenue. An assistant that automatically answers in the right language while taking action lowers exactly this hurdle.
- Visitors ask in their language and get a fitting answer immediately
- No abandoned purchases just because a question went unanswered
- International enquiries and appointments around the clock, without foreign-language staff
- One maintained knowledge base instead of many translated language versions
- Handover to your team with summarized context, even without language skills
- Data protection compliant with hosting in Germany, regardless of country of origin
How Your Multilingual Assistant Comes to Life
A multilingual assistant means no extra effort per language for you. We guide you from the first idea to live operation in four manageable steps and start, on request, with a free demo for your own website — in several languages right away if you like.
Initial Consultation and Markets
In the free initial consultation we clarify which languages and markets matter to you and what the assistant should do: advise, sell, book appointments or take enquiries. On request you receive a free demo with a test assistant for your website that you can try directly in several languages.
Multilingual entry point · net plus VAT
- Multilingual with no surcharge per language in the Start package
- Start: operation from 49 € per month net, setup from 990 € net
- Pro with shop, product cards and cart from 149 € per month net
- Free initial consultation and demo with a test assistant for your website
The multilingual assistant is already included in the Start package: a one-time setup from 990 € net (individual training and integration) plus operation from 49 € per month net (hosting in Germany, care, updates, GDPR). Additional languages come at no surcharge per language. For shop sales with product cards and cart, the Pro package from 149 € per month net. Every project begins with a free initial consultation and a demo.
One Knowledge Base Instead of Many Language Versions
Multilingual — Three Ways Compared
There are several ways to be reachable internationally. You can translate every page statically, set up a separate chatbot for each language, or use a single assistant that detects the language and answers from one knowledge base. The comparison shows where the difference lies in everyday practice.
| Feature | Static Translation | One Chatbot per Language | XICBOT Multilingual |
|---|---|---|---|
| Adding a new language | Translate pages manually | Set up and maintain a new bot | No extra content, the same knowledge base |
| Keeping content up to date | Maintain each language version separately | Maintain each bot separately | Maintain once, all languages current |
| Language detection | Manual language choice via menu | Mostly manual selection | Automatic from the first message |
| Actions like cart or appointment | Not possible in chat | Varies per bot | The same actions in every language |
| Language switch mid-conversation | Not provided for | Rarely supported | Assistant switches along seamlessly |
| Data protection | Depends on the translation service | Varies per provider | GDPR, hosting in Germany |
For most companies the third way is the most economical: you reach international customers without building and maintaining separate infrastructure for each language. The assistant grows with you — as new markets appear, you enable more languages instead of re-translating content. Through the evaluation of your conversations you also see which languages are actually being used and can tailor your offering accordingly. You can find an overview of all functions that combine with multilingual support under features. Whether a multilingual assistant is worthwhile for your situation is quickest to clarify in the free initial consultation — on request with a demo in your most important languages.