An AI Assistant for Restaurants and Hotels
XICBOT builds you an AI chat assistant that knows your business: it takes reservations and table requests, answers questions about the menu, allergens and opening hours, handles catering and event enquiries and answers availability and room questions. Around the clock, multilingual, GDPR compliant with hosting in Germany and handover to your team at any time.
24/7
reservations even after closing
in seconds
menu and allergen questions
40+
languages for international guests
GDPR
processing in Germany
In hospitality, enquiries rarely come in when someone has time: the guest wants to reserve on a Friday evening while the service team is flat out. They ask about gluten-free dishes long after the kitchen has closed. They want to know whether a table is still free on Sunday, even though no one can pick up the phone. Every unanswered enquiry is an empty table or a guest who books elsewhere. The XICBOT assistant for restaurants and hotels closes exactly this gap: it lives on your website, knows your menu, opening hours and reservation rules, checks availability and takes table, room and event requests directly. Because it handles reservations like a booking assistant and answers questions like a website assistant from your own content, the chat window becomes a reception that never closes.
How a XICBOT assistant books a table
What the Assistant for Restaurants and Hotels Handles
A hospitality assistant is not a rigid form, but an AI assistant that understands your menu, your hours and your reservation rules and answers freely worded questions. It works during the service rush just as well as in the middle of the night and takes the same recurring enquiries off your team's plate. It reliably handles the following tasks based on your own content.
Reservations and Table Requests
The assistant checks availability, takes table requests and reserves immediately on request. It cleanly asks for party size, time and special wishes so the service team has everything it needs.
Menu, Dishes and Allergens
Questions about dishes, daily specials, vegetarian, vegan or gluten-free options are answered directly from your menu. For serious allergies it explicitly refers to your service team instead of claiming anything uncertain.
Opening Hours and Directions
The assistant has opening hours, closing days, holiday arrangements, directions and parking ready and states them instantly, without guests having to search the imprint or several pages.
Catering, Events and Groups
It captures requests for celebrations, catering, company dinners or larger groups in a structured way: occasion, date, party size and contact land as a clean enquiry in your inbox, ready for a quote.
Confirmation and Reminder
After every reservation the assistant sends a confirmation and a reminder before the date. Binding confirmations tend to lower the number of no-shows (project experience) and make your occupancy more predictable.
Multilingual for Your Guests
It answers tourists and international guests in their language, with the same content, without you having to maintain menu and website in several languages. Details under multilingual assistant.
Reserve, Advise, Forward — What Happens Behind the Scenes
For the assistant to work reliably, it first reads: availability in the reservation book or calendar, your opening and kitchen hours, the current food and drinks menu with its labelling and rules such as lead time, group size or buffer times. On this basis it answers questions with real, bookable times and with the details from your menu, instead of guessing. Reading turns into acting: it reserves, reschedules or cancels a table, captures an event enquiry or, for special wishes and complaints, hands over to a human with full conversation context.
Reservations Without a Ringing Phone
The assistant reads availability in real time, reserves the chosen table and writes it in. Because it always knows the current state, a table is given out only once, even when requests come in simultaneously by phone, website and on site. This way it works like a booking assistant for your reservation book. What exceeds its limits, it passes on to your team.
- Free tables in real time, without double booking
- Confirmation and reminder automatic, fewer no-shows
- Handover to the service team possible at any time
Menu, Allergens and Special Wishes
Questions about dishes, drinks and labelling are answered bound to your own menu, with vegetarian, vegan and gluten-free options. On the sensitive topic of allergies the assistant stays honest: it gives information from the stored details but explicitly refers serious intolerances to personal coordination with your service team. This way the guest gets a fast answer without impossible promises being made.
- Answers from your current food and drinks menu
- Vegetarian, vegan and gluten-free at a glance
- For serious allergies, a referral to the service team
Concrete Cases in Restaurant, Café and Hotel
Whether restaurant, café, bar, country inn or hotel: the pattern is the same everywhere, the questions differ. In the restaurant the assistant takes table reservations, explains the menu and points to the changing lunch offer. In café and bar it informs about opening hours, breakfast and reservations for groups. The country inn lets celebrations and family meals be enquired about and answers questions on directions. In the hotel the same assistant handles room and availability enquiries, states check-in and breakfast times and forwards concrete booking wishes in a structured way. And for catering and event business it collects occasion, date, party size and budget range, so your team can make a quote directly.
- Reserve, reschedule or cancel a table, each with a clear confirmation
- Check availability for the desired date and party size in real time
- Answer questions on the food and drinks menu, daily specials and prices
- Name vegetarian, vegan and gluten-free options, refer allergies to the team
- State opening and kitchen hours, closing days, directions and parking
- Take room and availability enquiries for hotels and forward them
- Capture catering, event and group enquiries with all the key details as a lead
- Send confirmation and reminder automatically, reduce no-shows
- Serve international guests in their language, with no extra effort
Honest About Allergies and Intolerances
How We Set Up Your Hospitality Assistant
The path to your own assistant is manageable. You do not have to program anything or learn a new platform. We handle training, integration and operation and align every step with you. Every project starts with a free initial consultation and, on request, a free demo with a test assistant for your website.
Initial Consultation and Demo
In the free initial consultation we clarify which enquiries come to you most often: reservations, menu questions, opening hours or events. On request we set up a free demo with a test assistant for your website in advance, so you see the concrete benefit.
Pro package · setup + operation · net plus VAT
- Pro: operation from 149 € per month net, setup from 2,900 € net
- Reservations, confirmation and reminder included
- Menu and allergen questions, event and group enquiries
- Free initial consultation and demo with a test assistant on request
The assistant for restaurants and hotels is usually the Pro package: a one-off setup from 2,900 € net (individual training, connection to reservation and menu, integration) plus operation from 149 € per month net (hosting in Germany, care, updates, GDPR). Included are reservations, confirmation and reminder, menu and allergen questions, event and lead features and conversation analytics. A pure info assistant without reservations starts as the Start package from 49 € per month net. Every project begins with a free initial consultation and, on request, a demo.
With and Without an Assistant in Everyday Hospitality
The difference shows less in a single feature than in everyday practice: with the reservation request during the service rush, with the guest who asks about gluten-free dishes in the evening, with the phone that rings for the same information. The comparison makes clear where an assistant provides concrete relief.
| Situation | Without an Assistant | With the XICBOT Assistant |
|---|---|---|
| Reservation outside service hours | stays open or ends up on the answering machine | accepted and confirmed instantly, around the clock |
| Questions on the menu and allergens | tie up service or kitchen during the shift | answered instantly from the menu, sensitive cases to the team |
| Double booking of tables | possible when several channels converge | reservation book synced, a table given out only once |
| No-shows and forgotten bookings | cost empty tables and revenue | confirmation and reminder automatic, fewer no-shows |
| Catering and event enquiries | incomplete, lots of follow-up by phone | structured with all key details in the inbox |
| International guests | dependent on available staff | answer in the guest's language, at any time |