Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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New Heating Law: Sorting Customer Questions in a Heating Installer's Chat
The Buildings Energy Act is now called GModG: how a heating installer's chat answers general questions from the wording and hands the individual case to a person.
AI assistants & automation15 min read
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Sold Out in Sales Week: Alternatives in the Chat Instead of a Lost Visitor
How a shop assistant answers questions about sold-out items in sales week: availability from its source, alternatives with reasons and no invented scarcity.
E-commerce & conversion15 min read
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Event Venue: Enquiries About Dates, Capacity and Running Order in Chat
How a chat assistant answers questions put to an event venue about dates, guest numbers, seating and catering from its documents and passes enquiries to the team without promises.
Industries13 min read
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Answer Length in the Assistant: Short, Complete and Sourced
How to set the answer length per assistant, which deadlines, conditions and exceptions must stay in and when the assistant points to the source instead.
AI assistants & automation14 min read
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Several Assistants in One Account: Separating Shop, Support and Careers
When one AI assistant covers everything and when separate assistants for shop, support and careers in one account work better: rules, limits, mistakes.
Technology, projects & quality13 min read
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Several Requests in One Conversation: Separate and Hand Over
How an assistant spots several requests in one message, answers from sources, hands the rest over with each request named and sums up at the end.
Customer service & analytics15 min read
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Minors in Chat: What Article 8 GDPR Requires
When Art. 8 GDPR applies to a chat assistant, why a click on Accept proves no age, and how an assistant handles children with as little data as possible.
Law, privacy & accessibility13 min read
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Payment Methods in Chat: Answering Questions Before Checkout
Invoice, advance payment, direct debit, fees: how a chat assistant answers payment questions from the shop’s terms without promising a payment method.
E-commerce & conversion13 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.