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Articles on assistants, knowledge bases, law and operations.
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Driving School: Enrolment, Theory and Test Questions in Chat
Which questions a chat assistant can answer for a driving school, what the German Driving Licence Regulation says on age, documents and tests, and who sets test dates.
13 min read
- AI assistants & automation
Plain Language in the Assistant: Answers Everyone Understands
How an assistant answers clearly: short sentences, explained terms, unambiguous deadlines, how it differs from Easy Language and what German accessibility law requires.
14 min read
- Customer service & analytics
Letting Customers Rate Answers: Using Feedback from the Chat
How to evaluate per-answer ratings in chat: group not-helpful ratings by topic, find the causes, update the knowledge and check again, without building personal profiles.
13 min read
- AI assistants & automation
Vet practice: emergencies and appointments in chat
Vet practice in chat: take routine visits as requests, give the out-of-hours number directly on emergency signs and explain GOT fees in advance.
16 min read
- Technology, projects & quality
Switching Providers Without Lock-in: Exporting Knowledge and Conversations
What must move with you when switching chat providers: knowledge base, system instruction and conversations, formats under the Data Act and GDPR, completeness and deletion.
15 min read
- AI assistants & automation
E-Invoicing 2027: Client Questions in the Firm Chat
The general transition period for paper invoices ends at the turn of the year. A firm chat answers standard questions from the memo and hands over the rest.
15 min read
- Law, privacy & accessibility
New Product Liability Directive: Software and Chat Assistants
Directive (EU) 2024/2853 counts software as a product; this article sets out key dates, types of damage, updates and rules of evidence for chat assistants.
14 min read
- AI assistants & automation
Tyre season: workshop appointments via chat
In October everyone wants winter wheels. How a booking assistant takes appointment requests, clarifies wheel set and tyre size and passes on special cases.
14 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.