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Law, privacy & accessibility

An assistant processes input from visitors — which brings data protection and transparency obligations.

More on privacy and operation

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Law, privacy & accessibility Latest article

New Product Liability Directive: Software and Chat Assistants

Directive (EU) 2024/2853 counts software as a product; this article sets out key dates, types of damage, updates and rules of evidence for chat assistants.

14 min read

About this category

This category sets out the requirements: notices about automated processing, legal bases and consent, storage locations and retention periods for conversation logs, data processing agreements with providers, handling personal data entered by accident, and the rules of the EU regulation on artificial intelligence. Accessibility is part of it too: a chat window has to be operable by keyboard, and focus and status messages have to remain perceivable for screen readers. We describe checkpoints and typical mistakes. The articles do not replace individual legal advice, but they prepare those discussions. We also show which notices users should see before the first chat and how to phrase them briefly and understandably.

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