The AI Chat Assistant for Software and SaaS
XICBOT guides new users through onboarding, answers feature and pricing questions from your documentation, books demos and trial access and relieves your support by resolving recurring questions in chat around the clock. Only genuine individual cases land as a ticket with your team, with full conversation context.
24/7
onboarding and support
in seconds
answer from your docs
40+
languages automatically
docs
bound, not invented
Software and SaaS providers live on activated users and a support team that does not drown in routine questions. This is exactly where an individual AI chat assistant comes in: it knows your documentation, your plans and your most common onboarding hurdles and answers questions in seconds, instead of leaving prospects and trial users waiting in a ticket queue. The support assistant catches recurring how-to questions, via tool control it reads out system and billing status on request, and the conversation analytics show you where users get stuck during onboarding. That turns a trial into a paying customer more often, and your team gains time for the demanding cases.
From Trial Start to Active Customer — Guided in Chat
What the Assistant for Software and SaaS Takes On
Whether during a trial, in live operation or on the pricing page: an assistant that knows your product content answers the same questions immediately and forwards only what genuinely needs a human. It handles six tasks in everyday SaaS work particularly reliably.
Guide Onboarding
The assistant guides new users step by step through the first setup steps, explains features at the right place and thus lowers the hurdle from registration to active use.
Feature Questions From the Docs
«How do I set up a feature?» it answers directly from your documentation and help, pointing to the relevant source, instead of making users search through scattered help articles.
Pricing and Plan Questions
Questions about plans, quotas and billing model the assistant answers from your pricing overview and guides prospects to the right plan, without anyone having to search.
Demo and Trial Booking
For prospects it books a demo slot directly from the calendar or starts trial access, without long form chains and without waiting for a reply by email.
Ticket Deflection
Recurring how-to and standard questions it resolves in chat, so fewer enquiries land as tickets in support and handling time drops noticeably (project experience).
Status and Account Questions
On request it reads out system, subscription or billing status from the connected systems via defined actions and states the current status directly in chat.
Answering From Your Docs, Not Into the Blue
An assistant in the software space is only as good as the answers it gives. That is why XICBOT binds the assistant to your own content: it answers from documentation, changelog, help articles and price list instead of inventing freely, and points to the source. If it finds no reliable answer, it says so openly and hands over to a human. You decide which systems it reads and which actions it may take. Writing actions such as a demo booking or creating a ticket are bound to approvals; the connection to calendar, ticketing system and internal tools runs via defined actions, more on that under tool control.
Read and Act — With Your Approvals
A SaaS assistant only helps if its answers are correct and its actions run in a controlled way. It reads your product content and status sources and carries out the actions you have approved, from booking a demo to creating a ticket. Anything that needs a human it hands over to your team with full conversation context. This speeds up onboarding and support without giving up control.
- Answers bound to docs, changelog and price list
- Writing actions such as demo booking or ticket only with approval
- Handover to a human for sensitive or complex cases
Fewer Tickets, More Activated Users
For software and SaaS providers, much is decided in the first minutes after registration. Anyone who gets stuck during onboarding rarely becomes a paying customer, and every unanswered how-to question in this phase costs activation. At the same time, a large share of incoming support enquiries are recurring standard questions about setup, features, plans and status (project experience). Every one of these questions the assistant resolves in chat never becomes a ticket a human has to handle. This relieves your team and at the same time shortens the wait for the enquiries that genuinely need personal handling.
- New users are guided through onboarding instead of left alone
- Feature and setup questions are answered instantly from the docs
- Plan and quota questions lead directly to the right plan
- Demo slots and trial access can be booked directly in chat
- Only genuine individual cases land as tickets in the team's inbox
- The conversation analytics reveal onboarding hurdles and knowledge gaps
How We Set Up Your SaaS Assistant
An assistant for software and SaaS is built in manageable steps. We review your most frequent questions, connect your sources and systems and define when the assistant acts and when it hands over to a human. You stay in control of content, actions and escalation rules throughout.
Initial Consultation and Question Review
In the free initial consultation we look at which questions come up most often in onboarding and support, which docs exist and which systems should be connected. This gives a clear picture of what the assistant can take on and where humans stay in charge.
Pro package · setup + operation · net plus VAT
- Pro package from 2,900 € net setup plus 149 € per month net operation
- Onboarding, feature and pricing questions, demo booking and ticket deflection
- API integration and custom workflows in the Individual package from 4,900 € net
- Free initial consultation and demo on request
The assistant for software and SaaS sits in the Pro package: from 2,900 € net one-time setup plus 149 € per month net operation. It includes answers from documentation and knowledge base, feature and pricing information, demo and trial booking, ticket creation, handover to humans with context, multilingual answers, hosting in Germany and the conversation analytics. For your own API integrations and custom workflows, the Individual package is available from 4,900 € net. Every project begins with a free initial consultation and, on request, a free demo with a test assistant for your website.
Typical Scenarios in Software and SaaS
The following journeys are anonymized and illustrative. They show which recurring tasks an assistant can take on across different software and SaaS providers, from guided onboarding through demo booking to relieving support.
How an Assistant Relieves Everyday SaaS Work
Illustrative examples from typical project histories (project experience) — anonymized.
Concrete Results on Request