Individual Functions for Every Conceivable Case
XICBOT builds tailored actions, workflows and cases: custom logic, API connections to your systems, calculations and configurators. The assistant reads out what your case needs and then performs the matching action — with clear permissions, logging and hosting in Germany.
Read + Write
read out and perform actions
via API
connected to your systems
permissions
every action logged
individual
workflows built for your case
Most assistants can do what a builder provides — no more. XICBOT goes further: if your business needs a specific calculation, a configurator or a multi-step process, we map exactly that. Individual functions mean the assistant does not just provide information but performs real operations in your systems: it reads the relevant sources — from the shop catalog through a price list to your own API-connected application — calculates, decides based on your rules and performs the approved action. From the quote configurator through the financing calculator to a continuous workflow: we construct the cases your everyday work really needs. How the finished assistant then reaches your website is covered under integration and embedding.
Individual functions: read out, calculate, act
Building Blocks of Individual Functions
An individual function is made up of a few clearly defined building blocks. The assistant reads out the right sources, applies your logic, talks to your systems through interfaces and chains individual steps into a process — always with permissions, so that only what should happen happens. Almost any case can be assembled from these building blocks.
Custom Logic
We map rules, conditions and calculation paths exactly the way your business works — from quantity tiers through customer groups to multi-step case distinctions.
API Connection
The assistant reads and writes to your systems through interfaces: inventory, CRM, calendar, ticketing or your own API. Details under tool control.
Calculations and Calculators
Price, quote, financing or savings calculators run directly in the conversation and deliver transparent figures instead of rough estimates.
Configurators
The assistant configures products, packages or services step by step based on your options and rules — up to the right result with a clear price.
Multi-Step Workflows
We chain individual actions into processes: read out, calculate, create, confirm, hand over — a continuous path without media breaks.
Permissions and Logging
For each action you define what happens automatically and where a human confirms. Every step is logged and stays traceable.
Try XICBOT live
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Example Cases: What Can Be Constructed
Individual functions can be built for almost any process. The following overview groups typical cases by their task: calculate and configure, connect to and query systems, automate and hand over processes, and deliver and provide results. Each case combines reading out the relevant sources with a real, approved action.
Cases Grouped by Task
Choose a task to see examples. Each case reads out the relevant sources and then performs the approved action.
Price and Quote Calculator
The assistant reads out price list, options and quantity tiers, calculates the price according to your logic and, on request, creates a quote as a PDF.
Product Configurator
Step by step the assistant configures a product or package based on your options and rules — up to the right variant with a clear price.
ROI and Savings Calculator
From the visitor's inputs the assistant determines savings, payback or demand and makes the benefit of your offer tangible in seconds.
Financing and Leasing Calculator
Price, term and down payment feed into a rate calculation; on request the assistant books a consultation right away.
Order and Delivery Status via API
Through an interface to the inventory system the assistant reads an order's status live and shows the shipping history — without a detour via support.
Availability from Inventory
Instead of a static value the assistant queries the real stock and reliably states what is available and from when.
Customer Account and CRM Query
With permission the assistant reads data from the customer account or CRM, assigns the request and personalizes the answer — with clear authorizations.
External Data Source or Price API
Whether exchange rate, tariff or availability at a partner: the assistant connects an external API and uses its data in its answer.
Multi-Step Lead Qualification
The assistant asks targeted follow-up questions, assesses the request against your criteria and only forwards suitable, fully captured leads.
Create and Route Tickets
From the conversation the assistant creates a structured ticket with context and assigns it to the right team or priority.
Callback or Appointment with Confirmation
The assistant captures preferred time and request, books the appointment or schedules the callback and sends a confirmation — several steps in one process.
Escalation to the Specialist Team
When a topic becomes complex or sensitive, the assistant hands over to a human with full context and automatically notifies the responsible team.
Create a PDF Quote
From the read-out inputs and your price logic the assistant generates a transparent quote as a PDF and provides it directly in the chat.
Provide a File or Data Sheet
Matching the question, the assistant delivers the right data sheet, form or document from your knowledge base — without long searching.
Pre-Fill and Submit a Form
The assistant collects the necessary details in the conversation, pre-fills your contact or enquiry form and submits it after confirmation.
Deep-Link to Product or Page
Instead of vague hints the assistant leads by direct link exactly to the right product, the right subpage or the prepared cart.
Many of these cases build on the standard functions and extend them with custom logic: the cart assistant, the booking assistant and the lead assistant can be supplemented with individual calculations and processes. Which cases are typical in your sector is shown on the references page; the assignment to the three packages is under pricing and the evaluation of conversations under conversation analytics.
Read Out — Any Source for Your Case
Every individual function begins with the right data. The assistant reads out exactly the sources your case needs — from the price list through the inventory system to your own application connected via an interface. What it may read you define, and calculations stay bound to your stored logic. This produces answers and results that fit your business instead of staying generic.
- Shop catalog with variants, prices and availability
- Inventory, order status and calendar via API
- Price lists, tariffs and quantity tiers
- Documents, data sheets and your own knowledge base
Act — Chain Actions into Workflows
Reading out is followed by the action. The assistant applies your logic, performs calculations and chains individual steps into a continuous process — read out, calculate, create, confirm, hand over. Each step has a clear permission and is logged, so that only what you have allowed happens. How the connection to your tools works technically is covered under tool control.
- Calculate a price and create a quote as a PDF
- Create and route a ticket and send a confirmation
- Qualify a lead and hand it to a CRM or inbox
- Escalate to a human with full context when needed
How Your Function Comes to Life
An individual function sounds like a lot of effort but follows a clear path. We start with your specific case, define logic and permissions together, implement the action and connect your systems. At every step you stay in control of what the assistant may read and do.
Case Analysis
We collect which cases your assistant should map: which data should it read, which calculations should it perform, which actions should it trigger and which systems should it address? The result is a clear description of each case, understandable and free of technical jargon.
Individual package · net plus VAT
- Individual: setup from 4,900 € net, operation based on scope
- Tailored actions, workflows and your own cases
- API connections, calculations and configurators included
- European or self-hosted language models on request
Individual functions belong to the Individual package: setup from 4,900 € net, with operation based on scope (hosting in Germany, care, updates, GDPR). Included are tailored actions, custom logic, API connections, calculations and configurators, plus European or self-hosted language models on request. Every project begins with a free initial consultation and a demo.
Builder Action or Individual Function?
A builder widget brings a few standard actions but quickly reaches its limits as soon as a case becomes more specific. An individual function starts exactly there: your own data sources, your own logic, real calculations and a deep connection to your systems. The comparison shows where the difference lies in everyday practice.
| Criterion | Builder Action | XICBOT — Individual Function |
|---|---|---|
| Data sources | fixed, predefined fields | any source: API, catalog, documents, internal tools |
| Actions | a few standard actions | tailored actions and multi-step workflows |
| Calculations | hardly or not possible | custom logic, configurators, price and quote calculators |
| Connection | superficial or none at all | via API to your systems, reading and writing |
| Control | little insight | every action with permission and complete logging |
| Data processing | often outside the EU | hosting in Germany, GDPR-compliant |
Individual Does Not Mean Uncontrolled
Typical Individual Cases
Individual functions show their value where standard answers are not enough. The following journeys are anonymized and illustrative and show how a specific need becomes a matching function.
From a Need to a Function
Illustrative examples from typical project histories (project experience) — anonymized.
Concrete Results on Request
We do not promise a flawless know-it-all. We construct the cases your everyday work needs — bound to your logic, executed with permissions and handed over to a human at any time.