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Technology, projects & quality

Between the idea and a running assistant lie decisions that are hard to correct later.

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Technology, projects & quality Latest article

Switching Providers Without Lock-in: Exporting Knowledge and Conversations

What must move with you when switching chat providers: knowledge base, system instruction and conversations, formats under the Data Act and GDPR, completeness and deletion.

15 min read

About this category

This category covers the technical and organisational frame: embedding into the existing website, connecting to merchandise management, booking or ticketing systems, preparing the knowledge base, handling updates, test procedures before going live and quality assurance in operation. We look at running costs and dependencies, at roles and responsibilities in the project and at how benefit can be evidenced rather than claimed. The goal is projects that start with a clearly defined use case and are then guided by measured results. We additionally describe which test questions to ask before going live — and which answers should stop a launch.

How does the assistant get onto your website?

The integration page shows how the widget goes into a website, CMS or shop with a short snippet and appears in the design of your site.

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