A Knowledge Base Your Assistant Is Trained On
XICBOT is trained on your website, your documents, PDFs, FAQ and price lists and answers bound to exactly those sources, with a reference to the origin. When something changes, we keep the knowledge base up to date without rebuilding the assistant. Entry as a website assistant from 49 € per month net.
individual
trained on your content
in seconds
answer from your knowledge base
24/7
even outside office hours
sourced
answers with a source reference
An AI chat assistant is only as good as the knowledge it answers from. A generic building-block bot with rigid menu trees knows nothing about your business and quickly sends visitors into a dead end. XICBOT does the opposite: we train the assistant on your own content so it knows your specific offering, your prices, your opening hours and your frequent questions. This trained knowledge base is the foundation for everything else, from the website assistant that answers visitor questions to the support assistant that resolves enquiries from FAQ and help articles. And because every answer is bound to your sources, the assistant answers from your content rather than making things up.
From Your Sources to a Trained Assistant
Where Your Assistant Draws Its Knowledge From
Before the assistant answers a single question, we gather your existing content and make it usable for it. The more complete the knowledge base, the fewer questions remain open and the less often a handover to a human is needed. The following sources typically feed into the training, and more can be added at any time.
Website & Subpages
Your homepage, service pages, about page and contact details. The assistant knows your offering the way it appears on the website and guides visitors to the right subpage.
Documents, PDFs & Data Sheets
Manuals, data sheets, brochures and internal documents. The assistant summarises what is in your documents and answers detailed questions from the PDF, without visitors having to search it themselves.
FAQ & Help Articles
Your frequent questions, guides and help articles. Recurring questions are answered instantly from your FAQ, around the clock and in the visitor's language.
Price Lists, Tariffs & Opening Hours
Prices, tariffs, availability, locations and opening hours. This way the assistant answers exactly the questions that would otherwise lead to a phone call or email, reliably from your current details.
Internal Knowledge Base
On request we connect an internal knowledge base or help centre. The assistant draws its knowledge from the same source your team uses and stays consistent with your official information.
Answers with Source Binding
Every answer is bound to your own content. The assistant answers from what your sources say instead of formulating freely and can point to the origin so visitors can trace where an answer comes from.
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Why Source Binding Makes the Difference
An AI language model can produce answers that sound convincing but do not actually fit your company when it draws freely on general knowledge. That is exactly what you do not want from an assistant on your website. So we bind the answers to your own sources: the assistant answers questions from what you have provided, not from what it might have picked up elsewhere. If it finds no suitable basis in your knowledge base, it does not guess but openly states that it has no reliable information on the topic and hands over to a human where needed. An AI assistant can err, and that cannot be ruled out. Source binding, a reference to the origin and the ever-available handover to your team are our answer to keeping the room for error small.
Answers from Your Content, Not Out of Thin Air
The assistant sticks to what is in your knowledge base. That makes its answers traceable and fitting for your business rather than general and arbitrary. It points to the origin, honestly says when a topic is not covered and hands over to a human on sensitive or complex questions, with full conversation context.
- Answers bound to your own sources
- Reference to the origin instead of free formulation
- On knowledge gaps, honest information and handover to your team
What Your Assistant Answers and Does from the Knowledge Base
The trained knowledge base is not just a reference work. It is the foundation for the assistant to advise visitors, forward them and act on your behalf. From the same knowledge it reads (Read) and acts (Actions), always within the permissions you define.
- Explain services, products and prices from your pages and price lists
- State opening hours, locations and availability reliably
- Summarise content from documents, PDFs and data sheets and answer detailed questions
- Answer frequent questions from FAQ and help articles instantly and around the clock
- Forward to the right subpage or the right product
- Capture a lead or create a support ticket from within the conversation
- Hand over to a human on complex or sensitive topics, with full conversation context
- Answer multilingually from the same content, without maintaining each language separately
Reliable Answers Relieve Phone and Inbox
A large share of the enquiries that come in by phone and email every day revolve around the same recurring questions (project experience): opening hours, prices, availability, the way to the right offer. Each of these questions ties up time in the team and is asked again elsewhere. An assistant trained on your knowledge base answers exactly these routine questions instantly, around the clock and in the visitor's language, so your team can concentrate on the cases that really need a human. What matters here is the reliability of the answer: because the assistant answers from your current price lists and opening hours and not from a script entered once, it states the figures that actually apply. When a price or a consultation time changes, we update the source, and from then on the assistant gives the correct information without an outdated detail remaining somewhere. This not only reduces the number of follow-up questions, it also lowers the risk of visitors leaving with wrong information. And every answered question stays traceably documented instead of disappearing into the noise of the phone line.
How Your Assistant's Knowledge Base Is Built
You do not have to prepare knowledge or write any scripts. We handle the setup and guide you through the training in manageable steps, from the first gathering of sources to keeping everything current.
Gather Sources
We review your existing content: website and subpages, PDFs and data sheets, FAQ, price lists, opening hours and, if available, your internal knowledge base. You decide which sources feed in and which stay out. Additional knowledge you can give us informally as text or a file.
Website assistant entry · net plus VAT
- Operation from 49 € per month net, setup from 990 € net
- Individual training on your sources instead of a building-block script
- Knowledge base easy to keep current, without a rebuild
- Hosting in Germany, GDPR-compliant
An assistant with its own knowledge base starts in the Start package from 49 € per month net for ongoing operation, including hosting in Germany, care and updates. The one-off setup with individual training and integration begins from 990 € net. Larger knowledge bases, shop integration or an internal knowledge base are covered in the Pro or Individual package. You will find an overview of all packages under pricing. Every project begins with a free initial consultation and, on request, a free demo with a test assistant for your website.
Trained Assistant Instead of a Rigid Building-Block Bot
The difference between a generic chatbot and an assistant trained on your knowledge base shows in everyday use as soon as a question deviates from the intended path. The comparison makes clear where the line runs between a dead end and a genuine answer.
| Aspect | Building-block bot with rigid menu | XICBOT trained on your knowledge base |
|---|---|---|
| Answer source | predefined blocks and menu trees | your own content, documents and FAQ |
| New, unexpected question | ends in a dead end | answered from the sources or handed over |
| Origin reference | not available | answer with a reference to the origin |
| Updating | rebuild menus manually | change the source, the assistant follows |
| Handling knowledge gaps | does not respond or repeats itself | says so openly and hands over to a human |
| Multilingualism | maintained separately per language | answers multilingually from the same content |
Make Knowledge Gaps Visible and Close Them