An AI Assistant for Trade Businesses

No, and it is not meant to. The pointer to the emergency services takes precedence over everything else in the assistant's rule set and cannot be switched off; it can name your own on-call service if you store its number. When it recognises an urgent case, it is meant to call the handoff tool type: it sets the conversation to escalated, creates a lead carrying the request already captured and notifies a person. A second click produces no second notification, because a one-time key made of conversation, tool and sorted input blocks it. Plannable matters are taken as an appointment or a callback note, which relieves your phone. The assessment on site and the person on call are not taken off your hands by that.

Yes. The assistant asks specifically for photos of the damaged spot and for documents such as a floor plan or an old quote. PNG, JPEG, WebP and PDF up to 5 MiB are accepted, at most five attachments per conversation; the type is determined from the content of the file and not from its extension, so a renamed file does not get through. When the assistant then hands the enquiry over, the lead tool type attaches the previously uploaded files to the record, together with name, email, phone and request. What lands in your inbox is a structured lead with a picture instead of a brief line from the form.

We train it on your own website content, services, opening hours and service areas. It is instructed to answer solely on this basis and not to guess. What it does not know for sure, it is meant to hand over to a human. This keeps the answers tied to your business and reliable. The knowledge base can be extended at any time: a new service page, an updated price list or a PDF is added without anyone having to touch the embed on your website. How often a source is re-read is set per source — from daily to not at all, if a text is meant to stay exactly as it is.

The room for that is drawn tight. For every question at most five search hits from your knowledge base, plus your text blocks, go to the model, numbered, and sourced answers name the excerpts they rely on. Figures, prices and deadlines that are not in your sources are replaced with a notice. If the search finds nothing or the model declines, the assistant says that nothing on this is held in the knowledge base — and the case is logged as a knowledge gap, as is an answer without a used excerpt. Its rules forbid it to invent contact details, file numbers or appointments, or to pose as a human being. An error cannot be ruled out entirely with any language model; hence the binding to sources, the visible citation and the handover to a person.

It takes appointment requests; an appointment is arranged once you confirm it. The visitor requests the on-site appointment for measuring and advice through the appointment tool type, and because that is a write operation, nothing runs through unconfirmed: the proposal states kind, day and time in plain text in the chat, only the visitor's click creates the request, and it becomes an appointment once you confirm it in your view; if the visitor gave an email address, they then receive a confirmation email. On request the assistant names free times from your stored kinds of appointment — time windows, duration, lead time and buffer — minus the appointments already requested or confirmed in XICBOT; it does not compare them with an external calendar, and a time it names remains a suggestion. A binding entry straight into your calendar only happens with a calendar connection set up in the Custom package. Which kinds of appointment are on offer at all comes from your own list; a request is only possible if the lead time fits and the moment falls into an approved window. Occupancy is checked under a lock, and a double click creates no second appointment. An hourly run sends the reminder for the confirmed appointment by email, if an address is on file. More at the booking assistant.

With a single script tag carrying the public key of your assistant. An SRI checksum of the delivered file is issued alongside it, so your browser can verify that it received exactly that file; if the file cannot be read, the reason is shown instead of the checksum. Which system your page was built with does not matter. If you have stored a path on your own domain, a second snippet is provided for it. The chat window sits in a frame of its own, picks up your colours and loads only after your page rather than placing itself in the critical path. No suitable website yet? Then the website assistant is a good starting point.

It deliberately stays out of the critical path. The loader is a single self-contained file of 55905 bytes that triggers no network call of its own; the trigger and the frame are only built after your page has fully loaded, plus one further tick. No stylesheet is pushed into your page: every property is set individually, which is why even a strict content security policy needs no additional permissions for styles, connections or images. The chat itself runs in its own origin, not inside your document. The versioned parts carry a name derived from their content together with an integrity check and stay in the cache immutable for one year.

We work nationwide via video call, phone and email. We are based in Söhlde between Hildesheim and Hanover, and we also look after businesses in the region with on-site meetings. Distance plays no role for the setup: you create the account and the assistant yourself in the admin area, knowledge is added as a website, a file, free text or a maintained question-and-answer pair, and the integration is a single script line in the head or theme of your page. There is no step where we would first have to unlock something. The initial consultation and the demo with a test assistant are free of charge; what comes after that is listed under pricing.

For trade businesses the Pro package with appointment and lead functions usually fits: operation from 149 € per month net, setup from 2,900 € net. An appointment request in the chat stays a request until your business confirms it; only then does it count as an appointment. If you want a lean start, begin with the Start package from 49 € per month net and from 990 € net setup; it covers questions about services, lead capture and the handover to a human. All figures are net plus VAT. Details are on the pricing page. All services can be cancelled monthly; there is no minimum term.