AI assistants & automation
An assistant on your website answers questions that would otherwise land in the inbox or on the phone — provided it knows the right content and knows when to hand over.
In plain language
This topic is about assistants on a website. An assistant answers questions from customers. To do that, it needs to know the right content. It also needs to know when to pass a chat to a person. The articles show how such an assistant is built. They also show which work it can do in the background. And they say where a person still has to do the work.
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Answer Length in the Assistant: Short, Complete and Sourced
How to set the answer length per assistant, which deadlines, conditions and exceptions must stay in and when the assistant points to the source instead.
AI assistants & automation14 min read
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Plain Language in the Assistant: Answers Everyone Understands
How an assistant answers clearly: short sentences, explained terms, unambiguous deadlines, how it differs from Easy Language and what German accessibility law requires.
AI assistants & automation14 min read
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Vet practice: emergencies and appointments in chat
Vet practice in chat: take routine visits as requests, give the out-of-hours number directly on emergency signs and explain GOT fees in advance.
AI assistants & automation16 min read
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E-Invoicing 2027: Client Questions in the Firm Chat
The general transition period for paper invoices ends at the turn of the year. A firm chat answers standard questions from the memo and hands over the rest.
AI assistants & automation15 min read
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Tyre season: workshop appointments via chat
In October everyone wants winter wheels. How a booking assistant takes appointment requests, clarifies wheel set and tyre size and passes on special cases.
AI assistants & automation14 min read
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When Relatives Ask: AI Chat for Home Care Services
Home care: how an AI assistant informs relatives about services and care levels in the evening without advising, and hands over to the manager. Read the guide.
AI assistants & automation13 min read
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Knowledge Base Exclusions: What the Assistant Should Not Read
Which pages do not belong in the knowledge base, how robots.txt, path patterns and single sources keep them out, and how to check that an exclusion holds.
AI assistants & automation13 min read
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Chat widget greeting: prompt and first sentence
An assistant greets twice: beside the button and inside the window. What belongs in which field, how long it may be and why mixing them up weakens both.
AI assistants & automation13 min read
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Citing sources in chat: backing up answers
Why a chat answer names the section it came from, how the source reference fits into a narrow window and what happens when sources contradict each other.
AI assistants & automation14 min read
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Answering Candidate Questions on Your Careers Page
Salary range, remote work, shift patterns: how an AI assistant on your careers page answers around the clock and takes interview requests. Here is how to start.
AI assistants & automation12 min read
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Declining instead of guessing: when AI stays silent
From which source position an AI assistant may answer, what a helpful refusal sounds like, and how you separate and count refusals by their cause.
AI assistants & automation14 min read
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Conversation Memory: What an AI Assistant Keeps
Conversation memory in an AI assistant: context window, condensing, page changes and deletion periods explained. With test cases to check before go-live.
AI assistants & automation14 min read
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System instruction: boundaries for an AI assistant
What belongs in an AI assistant's system instruction, what belongs in the knowledge base, and how to version and test role, boundaries and forbidden promises.
AI assistants & automation14 min read
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Voice Input in AI Chat: Customers Speak Instead of Typing
64 percent of smartphone users have already used voice assistants (Bitkom). How voice input works in a website chat and which legal rules apply to it.
AI assistants & automation12 min read
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Multilingual AI Assistant for Global Customers
A multilingual AI assistant detects the language of each enquiry and answers from one knowledge base. Reach customers abroad without duplicate upkeep.
AI assistants & automation12 min read
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Appointment Requests via Chat Assistant
Name free times, take requests and send reminders before confirmed appointments if an email address is on file: how a chat assistant relieves phone and desk.
AI assistants & automation12 min read
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From Idea to a Finished AI Chat Assistant
The path to your own AI chat assistant in six phases: briefing, content, training, testing, go-live and fine-tuning. What businesses should prepare.
AI assistants & automation12 min read
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Function Calling: How an Assistant Uses Your Tools
How an AI assistant uses function calling to take appointment requests and to read and control your CRM, inventory and ticketing, with clear approvals per step.
AI assistants & automation12 min read
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Defining a Brand Voice for Your AI Assistant
Brand voice for your AI assistant: define tone, form of address, persona and guardrails so it sounds like your brand on every channel. With a checklist.
AI assistants & automation13 min read
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Building the Knowledge Base Your AI Chat Needs
Which content an AI chat really needs: how to structure, curate and keep FAQs, prices, processes and policies up to date so answers stay reliable.
AI assistants & automation12 min read
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Custom AI Assistant vs. Standard Chatbot
Custom-trained AI assistant or kit-based chatbot? Answer quality, source binding, upkeep and conversion compared side by side. Find the approach that fits you.
AI assistants & automation14 min read
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What Is an AI Chat Assistant? The Basics
An AI chat assistant understands questions, reads your website and shop and acts: product cards, cart, appointment requests, leads. The basics explained.
AI assistants & automation14 min read
About this category
This category explains how such assistants are built: a knowledge base from your own pages and documents, defining the topic boundary, dealing with unclear questions, handover to humans, logging and improvement during operation. Added to this is automation in the background — pre-qualifying enquiries, preparing appointments, passing data into existing systems. We describe which tasks can sensibly be delegated and where human handling remains necessary, without overstating what the technology can do. We also show how to define the topic boundary cleanly so an assistant hands over rather than giving an uncertain answer.
How does an assistant work with your content?
The feature overview shows how XICBOT answers from your knowledge base, uses the tools you release and hands conversations over to your team.