One AI Assistant for Your Industry

Most likely yes. The nine industries listed are focus areas, not an exhaustive list. What matters is not the industry label but which questions your customers ask and which tasks can sensibly be automated. The building blocks are the same everywhere: capture a request, take an appointment request, hand over to a human, search the catalogue, put together a cart in the chat, query a connected system — plus forms for calendar, inventory, catalogue, customer management and ticketing; querying connected systems and these forms belong to the Custom package. Which of these your case needs is decided during setup, not by the industry label. In the free initial consultation we clarify which cases your assistant should handle and, on request, show a free demo for your website.

A menu tree only knows the paths somebody laid out beforehand. A XICBOT assistant answers from your own sources and names for sourced statements the excerpt they rest on; an answer without a used citation is recorded as a gap. On top of that come tools that actually do something: take an enquiry, accept an appointment request, hand over to a human, search the catalogue, put together a cart in the chat and, in the Custom package, query a connected system. What is typical for an industry sits less in the technology than in the settings — taboo topics, handover threshold and handover address belong to the respective version and differ from business to business. Four protective rules stay in place in every version: no legal advice, no medical information, no assessment of allergies, no binding financing offer. More under knowledge base and tool control.

Both. Seventeen tool types are available: seven at the core — lead, appointment, handoff, product search, cart, an outbound call of your own and pre-filling a form on your site once the visitor confirms — plus ten adapters for merchandise management, calendar, catalogue, customer management and ticket systems; the outbound call of your own and the ten adapters come in the Custom package. The model is offered only what you have entered, switched to active and allowed for the role of the conversation; if the list is empty, it receives no tool field at all. At most five calls run per answer, the sixth is logged as capped. Anything that writes never runs unconfirmed: the proposal stands in plain text in the chat, only the click executes it, and every call leaves a log row carrying one of seven states. More under tool control and custom functions.

It leads into the shop; the selling happens there. The product_search tool type knows four forms — search, compare, bundle and also bought — returns at most six hits and only from the catalogue of your account; a stated article number beats the search term. The cart tool type knows six kinds of change, coupon among them, with at most 99 units per position. The cart is drawn as a card with line items, total and a shipping line. Price and stock come from the shop: the assistant assembles the cart in the chat, and “Continue” leads to the shop address you have stored, with a one-time pickup key attached; for the items to sit in the cart there, your shop needs an integration of its own. More under assistant for online shops and product cards.

In medical practices, law firms and tax offices the assistant deliberately acts as a guide. It answers organisational questions such as consultation hours, appointment requests or required documents, and is not meant to give medical, legal or tax advice. This rests on source binding: sourced statements carry the number of the excerpt they come from, and figures, prices and deadlines that are not in your sources are replaced with a notice. Where the stored knowledge base does not cover a question, the assistant usually says exactly that instead of inventing something. For a sensitive matter it is meant to hand over to a human: the conversation is then marked as escalated, an enquiry appears in the mailbox, and the transcript goes along so that nobody has to start over.

In the language it is written to in. That language is detected in our own code through function words and characteristic characters, with no external service and no extra model call; word lists exist for nine languages: German, English, French, Spanish, Italian, Dutch, Polish, Portuguese and Turkish. If a sentence is not clear-cut, the field stays empty instead of guessing German. Detection happens per sentence, which is why a switch mid-conversation is carried too. You do not have to maintain your content several times over: the knowledge base is not filtered by language, language acts as a ranking bonus. More under multilingual assistant.

The Start package begins at 990 € net setup plus 49 € per month net operation, Pro at 2,900 € net and 149 € per month net, Custom at 4,900 € net setup with operation by scope; all figures net plus VAT. Which package fits depends less on the industry than on the task: answering questions and capturing leads is covered by Start, appointments and shop integration belong to Pro, and your own systems with reading and writing actions to Custom. We name a clear price after the free initial consultation. An overview per industry is under industries, all packages under pricing. All services can be cancelled monthly; there is no minimum term.