Contact: Request an AI Assistant
Would you like an AI chat assistant that truly knows your business — one that reads your website and shop, shows products, books appointments and qualifies enquiries? Describe your project via the form or by phone. On request we set up a free demo with a test assistant for your own website. A dedicated contact gets back to you within 24 hours on business days — free of charge and with no obligation.
24 h
reply to every enquiry (business days)
free
demo with a test assistant
Mon-Fri
reachable in person 9 am to 5 pm CET
1
dedicated contact
Three Ways to Reach Us
You decide how to get in touch. Using the form on this page, you describe your project in writing and at your own pace — with or without a website URL, whichever suits you. If you would rather talk directly, reach us by phone at +49 5123 9579000, Monday to Friday from 9 am to 5 pm CET. And if you want to keep it short, an email to mail@xicbot.de is enough. Every enquiry lands with a dedicated contact who gets back to you personally within 24 hours on business days. You can preview the functions an assistant can take on under services, and find the three packages and their prices transparently on the pricing page. Whichever route you choose, your enquiry always reaches a dedicated contact, not an anonymous ticketing system.
Your Enquiry Is Without Obligation
An enquiry to XICBOT commits you to nothing. You can describe a concrete project, but you can also simply ask questions — for example whether an assistant suits your industry or which tasks it could take on in your case. We work without sales pressure and without empty promises: an AI assistant can err, which is why we talk openly about what is realistic and what is not, instead of holding out miracle numbers. We use the information from the form solely to process your enquiry. It is treated confidentially, not passed on to third parties and not used for external advertising. How we handle data in general and where it is processed is covered under privacy & hosting. If you prefer, it stays at a single piece of information — you always decide the next step. Many conversations begin with a simple question and only later lead to a concrete project — that path is expressly welcome with us.
How Your Enquiry Works
From your first message to a ready-to-launch assistant, you follow a manageable three-step process. It gives you planning certainty and ensures your assistant is geared to the right content and actions from the very start. You do not have to commit to anything in advance: the enquiry, the initial consultation and the demo are free and without obligation. Only once you know the scope and price and are satisfied do you decide on a commission. That way you keep control of budget, scope and timeline at every step. Because an assistant can be trained further with new content later, not everything has to be finished at launch — you begin with the essentials and let the scope grow once you have gathered your first experience.
Enquiry and Confirmation of Receipt
You submit the form or call us at +49 5123 9579000. Within minutes you receive an automatic confirmation of receipt. A dedicated contact reviews your project and gets back to you personally within 24 hours on business days. It helps to include your website or shop URL and to briefly describe what your assistant should do — for example answer questions from your content, show products, book appointments or qualify enquiries and hand them to your inbox. You do not need any finished documents for this.
What Happens in the Free Demo
Many prospects want to see how an assistant deals with their own content before making a decision. That is exactly what the free demo is for. We train a test assistant on publicly available content from your website and let it answer typical questions from your visitors. You experience how the assistant answers from your own pages instead of delivering generic phrases, and how it hands over to a human when needed. For online shops we additionally show how product cards and cart functions work in the shop assistant. The demo is without obligation and serves only your orientation. How the training works and where the assistant draws its knowledge from is covered under knowledge base & training.
- Answers from your real website content instead of generic text modules
- Examples of product cards and cart functions in the chat for shops with Shopware Community Edition
- How the assistant qualifies enquiries and captures contact details in a structured way
- Handover to a human as soon as a matter requires it
- Multilingual answers in the visitor's own language
- How hosting and data processing take place in Germany and the EU
What Your Assistant Can Take On
An assistant from XICBOT is not a rigid menu tree but learns your business. When reading, it captures your website content, opening hours, documents and — for an online shop with Shopware Community Edition — the product catalogue with prices and availability. When acting, it carries out real actions: it shows product cards and adds items to the cart, applies promotions, books available appointments, captures structured leads, creates support tickets and, where needed, controls connected tools via defined functions. If it gets stuck or a matter becomes sensitive, it hands over to a human with the full conversation context. That way it works around the clock, answers in seconds and turns visitors into contacts and buyers. Which function makes sense for your project we clarify in the initial consultation — you will find the full overview under services. For industries with special requirements — such as medical practices or law firms — the assistant deliberately stays a guide and hands sensitive topics to a human instead of replacing professional advice.
Why Companies Choose XICBOT
The difference lies in individuality. Instead of a generic modular script, you get an assistant bound exclusively to your own content and sources, which lets it give solid answers that fit your company. Because an AI assistant can err, we rely on three safeguards: binding to your own content, handover to a human at any time and ongoing evaluation of the conversations. Through conversation analytics you see which questions are asked often, where knowledge gaps exist and which products are in demand — data-based rather than from gut feeling. Hosting and data processing remain in Germany and the EU, with a data processing agreement and a clear deletion concept. That way the assistant relieves your team and your phone without you giving up control over content and data. Companies with a high volume of enquiries in particular benefit from recurring questions being answered automatically, so your team can concentrate on the cases that truly need a human.
How to Prepare for the Initial Consultation
Elaborate preparation is not necessary — the clearer your idea, the more concrete our assessment. It helps most to have your website or shop URL ready and to consider which questions your customers ask most often today and which tasks you would like to hand to an assistant: information from your content, product advice in the shop, appointment booking, lead capture or relief for your support. If you have documents, price lists or an FAQ collection the assistant should later draw from, feel free to note that — all of it can be integrated at a later point. For an overview of all functions, see services. We work out everything else together during the conversation. Part of an enquiry is also telling us which languages your customers speak and whether the assistant should connect to existing systems such as a calendar or your inbox — that helps us estimate the effort realistically.