Contact: request an AI assistant

An enquiry to XICBOT commits you to nothing. You can describe a concrete project, but you can also simply ask questions — for example whether an assistant suits your industry or which tasks it could take on in your case. We work without sales pressure and without empty promises: an AI assistant can err, which is why we talk openly about what is realistic and what is not, instead of holding out miracle numbers. We use the information from the form solely to process your enquiry. It is treated confidentially, not passed on to third parties and not used for external advertising. How we handle data in general and where it is processed is covered under privacy & hosting. If you prefer, it stays at a single piece of information — you decide the next step. Many conversations begin with a simple question and only later lead to a concrete project — that path is expressly welcome with us.

Many prospects want to see how an assistant deals with their own content before making a decision. That is exactly what the free demo is for. We train a test assistant on publicly available content from your website and let it answer typical questions from your visitors. You experience how the assistant answers from your own pages instead of delivering generic phrases, and how it hands over to a human when needed. For online shops we additionally show how product cards and cart functions work in the shop assistant. The demo is without obligation and serves only your orientation. How the training works and where the assistant draws its knowledge from is covered under knowledge base & training.

An assistant from XICBOT is not a rigid menu tree but learns your business. When reading, it captures your website content, opening hours, documents and — for an online shop with Shopware Community Edition — the product catalogue with prices and availability. When acting, it carries out real actions: it shows product cards and puts together a cart, factors in coupon codes you have set up, takes appointment requests, captures structured leads, and, in the Custom package, also creates support tickets and, where needed, controls connected tools via defined functions. If it gets stuck or a matter becomes sensitive, it is meant to hand over to a human with the full conversation context. That way it works around the clock, answers in seconds and records what a visitor asks for or puts in the cart. Which function makes sense for your project we clarify in the initial consultation — you will find the full overview under services. For industries with special requirements — such as medical practices or law firms — the assistant is deliberately meant to stay a guide and to hand sensitive topics to a human instead of replacing professional advice.

The difference lies in individuality. Instead of a generic modular script, you get an assistant instructed to answer exclusively from your own content and sources, which lets it give solid answers that fit your company. Because an AI assistant can err, we rely on three safeguards: binding to your own content, handover to a human and ongoing evaluation of the conversations. Through conversation analytics, from the Pro package, you see which questions are asked often, where knowledge gaps exist and which products are in demand — data-based rather than from gut feeling. Hosting remains in Germany, with a data processing agreement and a clear deletion concept. That way the assistant relieves your team and your phone without you giving up control over content and data. Companies with a high volume of enquiries in particular benefit from recurring questions being answered automatically, so your team can concentrate on the cases that truly need a human.

Elaborate preparation is not necessary — the clearer your idea, the more concrete our assessment. It helps most to have your website or shop URL ready and to consider which questions your customers ask most often today and which tasks you would like to hand to an assistant: information from your content, product advice in the shop, appointment requests, lead capture or relief for your support. If you have documents, price lists or an FAQ collection the assistant should later draw from, feel free to note that — all of it can be integrated at a later point. For an overview of all functions, see services. We work out everything else together during the conversation. Part of an enquiry is also telling us which languages your customers speak and whether the assistant should connect to existing systems such as a calendar or your inbox — that helps us estimate the effort realistically.

If you would like to read up before the call: from idea to a live AI chat assistant describes the project flow, and what an AI assistant costs and returns shows which figures we go through together in the initial call.

For a quick phone conversation, reach us at +49 5123 9579000, Monday through Friday from 9 am to 5 pm CET. Or write to us directly at mail@xicbot.de — we reply personally and set up a free demo for your website on request. Call directly: +49 5123 9579000