Frequently asked questions
Frequently Asked Questions
From the basics through functions and data protection to setup, pricing and operation: here you will find answers to the questions we encounter most often about individual AI chat assistants. An assistant that truly knows your business.
Basics
- What is XICBOT? XICBOT builds individually trained AI chat assistants that live on your website or in your shop. The assistant knows your specific business: services, products, prices, opening…
- What sets an individual XICBOT assistant apart from a standard chatbot? A standard chatbot works with pre-built menu trees and generic answers. An XICBOT assistant, by contrast, is trained on your company: it answers questions from your own content…
- Does the assistant replace my staff? No. The assistant does not replace people, it relieves them. It answers the recurring questions, qualifies enquiries and takes on routine tasks, so your team can focus on the…
- Which websites and industries is XICBOT suitable for? An XICBOT assistant suits websites that are meant to answer questions, advise or sell, from the service provider through the practice to the online shop. It is oriented to the…
- Does the assistant need a large website to be worthwhile? No. The assistant works with the content that exists. Even a manageable website with services, prices and contact details is enough as a basis. If something is missing, we…
- Can I try XICBOT first? Yes. Every project begins with a free initial consultation and, on request, a free demo, that is, a test assistant for your own website. This lets you see with your real content…
Functions
- What can the assistant read? The assistant reads the content that defines your business: website and subpages, the shop catalog with products, variants, prices and availability, opening hours and locations…
- Which actions can the assistant carry out? The assistant acts through defined actions, with the necessary approvals. It adds products to the cart, applies promotions, books or reschedules appointments, requests a callback…
- What are product cards in the chat? Product cards appear directly in the conversation: with image, title, price, rating and an Add to cart button. Instead of just naming a link, the assistant shows the matching…
- Can the assistant add products to the cart and lead to checkout? Yes. The cart assistant adds products to the cart, changes quantities, applies promotions, shows shipping costs and the threshold for free shipping and then leads to checkout. It…
- Can the assistant book appointments and capture leads? Yes. The booking assistant shows free slots from your calendar, books appointments, sends a confirmation and syncs the booking back into the calendar. This relieves phone and…
- Is the assistant multilingual? Yes. The multilingual assistant recognizes the visitor's language and answers consistently, with the same content in many languages. This lets you serve international customers…
Data and Security
- Is XICBOT GDPR-compliant? Data protection is part of the implementation from the start. Hosting and data processing are located in Germany or the EU, there is a data processing agreement, a deletion…
- Where is the data hosted? The assistant is operated in Germany or the EU. This is advantageous from a data protection perspective and ensures short paths for questions about operation. Your content and…
- What happens with sensitive topics, and can the assistant hand over to a human? Yes. The assistant hands over to a staff member at any time, live or via ticket and email with the full conversation context. For sensitive topics such as a complaint or legal and…
- Can the AI make things up? An AI assistant can err, that cannot be ruled out. That is why we bind its answers to your own content: it answers from your website, documents and knowledge base, instead of…
- Is data passed on or sold for training? No. Your content and your visitors' conversation data are not passed on to third parties and not sold. They serve the operation of your assistant and the analysis for you, not…
- Does the assistant have to be labelled as AI? Yes. Anyone interacting with an AI system must be able to recognise it — the EU AI Act requires this. The assistant therefore states visibly in the chat window that an AI is…
Setup and Integration
- How is the assistant trained? The assistant learns from your own sources: website and subpages, documents and PDFs, data sheets, a list of frequent questions and price lists. From this material the knowledge…
- How is the assistant integrated into my website? Integration is done via a short code snippet that fits almost any website, any CMS and any shop. The assistant loads efficiently and as a first-party solution, without a bloated…
- How long does the setup take? That depends on the scope. A website assistant that answers questions and captures leads is, in our experience, ready to go faster than a solution with shop connection, cart and…
- Does it work with my CMS or my Shopware shop? Yes. Because the integration runs via a first-party snippet, the assistant is largely independent of the system in use and works with common CMS. For retail, we connect Shopware…
- How do I keep the content up to date? The knowledge base can be updated easily. If services, prices or opening hours change, the corresponding source is adjusted, and the assistant answers with the new information…
- Can the chat be operated accessibly? The chat can be operated entirely by keyboard, works with screen readers, shows a visible focus and stays usable at 200 percent zoom. It is oriented towards WCAG 2.2 level AA and…
Pricing and Operation
- What does XICBOT cost? The model consists of a one-off setup, that is, the individual training and integration, and a monthly operation that covers hosting in Germany, care, updates and data protection…
- What is included in the Start package? The Start package begins with a setup from 990 € net and operation from 49 € per month net, in each case plus VAT. It includes a website assistant that reads website and knowledge…
- What does the Pro package offer? The Pro package begins with a setup from 2,900 € net and operation from 149 € per month net, in each case plus VAT. It contains everything from Start and adds the shop connection…
- When do I need the Individual package? The Individual package begins with a setup from 4,900 € net, and operation is based on scope, in each case plus VAT. It is intended for companies that go beyond standard…
- What is included in the monthly operation? The monthly operation covers everything that keeps the assistant reliable in the long term: hosting in Germany, ongoing operation, care, updates and compliance with data…
- What happens if my needs grow later? The plans build on each other. If you start as a website assistant on Start, you can later move to Pro and add shop connection, product cards, cart, appointments and conversation…