Frequent questions
Answers to what gets asked before setup.
In plain language
This page lists common questions about XICBOT. The questions are sorted by topic. The topics include the basics and the features. They also cover data, setup and the plans. Click a question to read the answer.
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Basics
What an assistant is, what it does and who it suits.
6 questionsDoes the assistant need a large website?
No. The assistant works with the content that exists. Even a manageable website with services, prices and contact details is enough as a basis. If something is missing, we… Read the full answer: Does the assistant need a large website?Does the assistant replace my staff?
No. The assistant does not replace people, it relieves them. It answers the recurring questions, qualifies enquiries and takes on routine tasks, so your team can focus on the… Read the full answer: Does the assistant replace my staff?Which websites and industries is XICBOT suitable for?
An XICBOT assistant suits websites that are meant to answer questions, advise or sell, from the service provider through the practice to the online shop. It is oriented to… Read the full answer: Which websites and industries is XICBOT suitable for?Can I try XICBOT first?
Yes. Every project begins with a free initial consultation and, on request, a free demo, that is, a test assistant for your own website. This lets you see with your real… Read the full answer: Can I try XICBOT first?What is XICBOT?
XICBOT builds individually trained AI chat assistants that live on your website or in your shop. The assistant knows your specific business: services, products, prices… Read the full answer: What is XICBOT?What sets XICBOT apart from a standard chatbot?
An XICBOT assistant is trained on your company: it answers questions from your own content and the knowledge base, instead of from a template script. A standard chatbot, by… Read the full answer: What sets XICBOT apart from a standard chatbot?
Features
What the assistant actually carries out in a conversation.
6 questionsIs the assistant multilingual?
Yes. The multilingual assistant recognizes the visitor's language and answers consistently, with the same content in many languages. This lets you serve international… Read the full answer: Is the assistant multilingual?Can the assistant fill the cart and lead to checkout?
Yes, it fills a cart in the chat that sits with XICBOT, not in your shop. The cart assistant puts it together, changes quantities, factors in coupon codes the operator has… Read the full answer: Can the assistant fill the cart and lead to checkout?Can the assistant book appointments and capture leads?
It takes appointment requests and captures leads. Without a connected calendar, the booking assistant names free times on request from your stored kinds of appointment, minus… Read the full answer: Can the assistant book appointments and capture leads?What can the assistant read?
The assistant reads the content that defines your business: website and subpages, the shop catalog with products, variants, prices and availability, opening hours and… Read the full answer: What can the assistant read?What are product cards in the chat?
Product cards appear directly in the conversation: with image, title, price, rating and an Add to cart button. Instead of just naming a link, the assistant shows the matching… Read the full answer: What are product cards in the chat?Which actions can the assistant carry out?
The assistant acts through defined actions, with the necessary approvals. It puts together a cart in the chat, factors in coupon codes you have set up, takes appointment… Read the full answer: Which actions can the assistant carry out?
Data and security
Where the data sits, who sees it and what happens to it.
6 questionsIs XICBOT GDPR-compliant?
Yes, XICBOT is designed for GDPR-compliant use, and data protection is part of the implementation from the start. Hosting is located in Germany and the answers are generated… Read the full answer: Is XICBOT GDPR-compliant?Can the AI make things up?
An AI assistant can err, that cannot be ruled out. That is why we bind its answers to your own content: it answers from your website, documents and knowledge base, instead of… Read the full answer: Can the AI make things up?Does the assistant have to be labelled as AI?
Yes. Anyone interacting with an AI system must be able to recognise it — the EU AI Act requires this. The assistant therefore states visibly in the chat window that an AI is… Read the full answer: Does the assistant have to be labelled as AI?What happens with sensitive topics in the chat?
For sensitive topics such as a complaint or legal and medical questions, the assistant is meant to escalate deliberately to a human instead of advising itself. Beyond that… Read the full answer: What happens with sensitive topics in the chat?Is data passed on or sold for training?
No. Your content and your visitors' conversation data are not passed on to third parties and not sold. They serve the operation of your assistant and the analysis for you… Read the full answer: Is data passed on or sold for training?Where is the data hosted?
The assistant is operated in Germany; the answers are generated by a specialised model provider, also outside the EU on the basis of standard contractual clauses. This is… Read the full answer: Where is the data hosted?
Setup and integration
From the first conversation to the assistant on your own site.
6 questionsDoes it work with my CMS or my Shopware shop?
Yes. Because the integration runs via a short snippet, first-party via your domain on request, the assistant is largely independent of the system in use and works with common… Read the full answer: Does it work with my CMS or my Shopware shop?Can the chat be operated accessibly?
The chat can be operated entirely by keyboard, works with screen readers, shows a visible focus and lets you enlarge the text size. It is oriented towards WCAG 2.2 level AA… Read the full answer: Can the chat be operated accessibly?How do I keep the content up to date?
The knowledge base can be updated easily. If services, prices or opening hours change, the corresponding source is adjusted, and the assistant answers with the new… Read the full answer: How do I keep the content up to date?How long does the setup take?
That depends on the scope. A website assistant that answers questions and captures leads is, in our experience, ready to go faster than a solution with shop connection, cart… Read the full answer: How long does the setup take?How is the assistant integrated into my website?
Integration is done via a short code snippet that fits common websites, CMS and shops. It consists of exactly one script line with the public key of your assistant; colour… Read the full answer: How is the assistant integrated into my website?How is the assistant trained?
The assistant learns from your own sources: website and subpages, documents and PDFs, data sheets, a list of frequent questions and price lists. From this material the… Read the full answer: How is the assistant trained?
Pricing and operation
What the packages contain and what ongoing operation covers.
6 questionsWhen do I need the Custom package?
The Custom package begins with a setup from 4,900 € net, and operation is based on scope, in each case plus VAT. Ongoing services are cancellable monthly, there is no minimum… Read the full answer: When do I need the Custom package?What does the Pro package offer?
The Pro package begins with a setup from 2,900 € net and operation from 149 € per month net, in each case plus VAT. Ongoing services are cancellable monthly, there is no… Read the full answer: What does the Pro package offer?What is included in the monthly operation?
The monthly operation includes hosting in Germany, ongoing operation, care, updates and compliance with data protection requirements. This keeps the assistant up to date and… Read the full answer: What is included in the monthly operation?What is included in the Start package?
The Start package begins with a setup from 990 € net and operation from 49 € per month net, in each case plus VAT. Ongoing services are cancellable monthly, there is no… Read the full answer: What is included in the Start package?What does XICBOT cost?
The costs consist of a one-off setup, that is, the individual training and integration, and a monthly operation that covers hosting in Germany, care, updates and data… Read the full answer: What does XICBOT cost?What happens if my needs grow later?
The plans build on each other. If you start as a website assistant on Start, you can later move to Pro and add shop connection, product cards, cart, appointments and… Read the full answer: What happens if my needs grow later?
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Tell us what you would like to know. We reply personally. If you prefer to read up yourself, the documentation walks through the setup step by step.