Basics
- What is XICBOT? XICBOT builds individually trained AI chat assistants that live on your website or in your shop. The assistant knows your specific business: services, products, prices, opening hours, FAQ and documents. It answers questions in seconds, around the clock, in the visitor's language. Unlike a rigid menu script, the assistant reads your content and carries out real actions. The services overview gives you a first idea of all functions; whether and how an assistant suits your plans is something we clarify factually in the initial consultation.
- What sets an individual XICBOT assistant apart from a standard chatbot? A standard chatbot works with pre-built menu trees and generic answers. An XICBOT assistant, by contrast, is trained on your company: it answers questions from your own content and the knowledge base, instead of from a template script. On top of that, the assistant does not just answer, it acts. Through defined actions it adds products to the cart, books appointments or captures enquiries and can control connected tools. This turns a question-and-answer widget into an assistant that actually takes on tasks.
- Does the assistant replace my staff? No. The assistant does not replace people, it relieves them. It answers the recurring questions, qualifies enquiries and takes on routine tasks, so your team can focus on the cases that truly need personal attention. For sensitive or complex topics, the support assistant hands over to a human at any time, with the full conversation context. Qualified enquiries arrive as a structured lead in your inbox, so your staff can pick up seamlessly.
- Which websites and industries is XICBOT suitable for? An XICBOT assistant suits websites that are meant to answer questions, advise or sell, from the service provider through the practice to the online shop. It is oriented to the specific tasks of your industry and takes on exactly the cases that occur most often with you. Which tasks those are in your field is shown by the industries overview. For retailers, for example, the assistant for online shops is the right entry point, because it combines product advice, cart and order status in one.
- Does the assistant need a large website to be worthwhile? No. The assistant works with the content that exists. Even a manageable website with services, prices and contact details is enough as a basis. If something is missing, we specifically extend the knowledge base with documents, PDFs or a list of frequent questions. Smaller providers in particular benefit, because the website assistant receives enquiries around the clock, even when no one is on the phone. The size of the website determines how much the assistant can do, rather than whether it is worthwhile.
- Can I try XICBOT first? Yes. Every project begins with a free initial consultation and, on request, a free demo, that is, a test assistant for your own website. This lets you see with your real content how the assistant answers before you decide. In doing so, we discuss which tasks the assistant sensibly takes on for you and which package fits. We are happy to take the first step via the contact form or by phone.