Basics
What sets an individual XICBOT assistant apart from a standard chatbot?
Answer
A standard chatbot works with pre-built menu trees and generic answers. An XICBOT assistant, by contrast, is trained on your company: it answers questions from your own content and the knowledge base, instead of from a template script.
On top of that, the assistant does not just answer, it acts. Through defined actions it adds products to the cart, books appointments or captures enquiries and can control connected tools. This turns a question-and-answer widget into an assistant that actually takes on tasks.