What sets XICBOT apart from a standard chatbot?

An XICBOT assistant is trained on your company: it answers questions from your own content and the knowledge base, instead of from a template script. A standard chatbot, by contrast, works with pre-built menu trees and generic answers.

On top of that, the assistant does not just answer, it acts. Through defined actions it puts together a cart in the chat, takes appointment requests or captures enquiries and can control connected tools. This turns a question-and-answer widget into an assistant that actually takes on tasks.

The difference can be read off the answer itself. Sourced statements carry the number of the passage they come from, and an answer without a single used citation is recorded as a gap. The assistant replaces figures, prices and deadlines that are not in your sources with a notice instead of leaving a plausible value standing. A menu tree cannot do this: it knows no source an answer comes from.

Maintenance differs too. Every index run writes a new version and only switches over once it is complete; if a run yields zero passages, the version is discarded and the previous state keeps answering. An unchanged document is skipped, one that has become a draft loses its passages. This way the content changes without anyone updating a script; how you set up sources for this is described under knowledge base.