The AI Assistant for Law Firms: Sort Enquiries, Not Advise
The XICBOT law firm assistant takes initial enquiries around the clock, sorts them by area of law and matter, lists the right documents, proposes a first-consultation appointment and points the way to the responsible person. It is a signpost, not advice: every legal assessment stays with the qualified professional. GDPR-compliant, hosted in Germany.
24/7
Enquiries outside office hours
in seconds
first follow-up, not a queue
signpost
Sort and hand over
GDPR
Hosting and data in Germany
Pro package · net plus VAT
- Pro with appointment function and conversation analytics from 149 € per month net
- Start as a signpost with FAQ from 49 € per month net, setup from 990 € net
- Individual connection to calendar or practice software from 4,900 € net setup
- Free initial consultation and demo with a test assistant for your website
A law firm assistant with initial-enquiry qualification, appointment function, document checklist and conversation analytics is part of the Pro package: operation from 149 € per month net plus a one-time setup from 2,900 € net (individual training and integration). For a plain signpost with FAQ and document hints, the Start package from 49 € per month net is often enough, setup from 990 € net. Individual connection to a calendar or practice software from 4,900 € net setup. Every project begins with a free initial consultation and a free demo.
In most law and tax firms the first enquiry arrives by phone or email — often unstructured, outside office hours and not always with the right contact. A client describes their matter but does not know whether it belongs to family, employment or tenancy law; a tax question reaches the clerk who is currently in a meeting; an urgent deadline gets lost in the phone queue. The XICBOT law firm assistant steps in exactly here: it takes initial enquiries around the clock, sorts them by area of law and matter, lists the right documents and hands a structured new-client enquiry to the responsible person. The crucial line is clear: the assistant gives no legal or tax advice. It is a signpost that sorts, prepares and hands over — every legal assessment stays with the qualified professional. Qualification works like the lead assistant, tailored to the specific needs of a firm and with privacy and hosting in Germany that meets the high demands of professional confidentiality.
How an initial enquiry becomes an ordered new-client enquiry
What the Assistant Takes On in Your Firm
A law firm assistant is not a chat window that gives legal information. It takes on the everyday groundwork that otherwise ties up the phone and the front desk: receiving enquiries, sorting them, arranging appointments and finding the right responsibility. The following six tasks form the core — each can be tailored to your firm, for example by areas of law, locations or fixed responsibilities. The substantive assessment of a case always stays with you.
Initial Enquiry Qualified
The assistant asks in a structured way about area of law, a short description of the matter, urgency and — for the conflict check — the parties involved. So you receive not a vague note but an ordered enquiry, without it assessing the case.
Book a First Consultation
If an appointment fits, the assistant shows free slots from the calendar, books the first consultation and sends a confirmation. How this works in detail is covered by the booking assistant.
List the Right Documents
Depending on the matter, the assistant lists which documents make sense for the appointment — from your own templates, not made up. The client arrives prepared, the first meeting gets shorter and more productive.
Responsibility Signpost
The assistant guides to the right person: the fitting area of law, the responsible clerk or the correct location. No forwarding in the phone queue, no misassigned enquiries.
Confidentiality and GDPR
Hosting and data processing in Germany, a data processing agreement, data sovereignty and a deletion concept — fitting the high demands of professional confidentiality. Details under privacy and hosting.
Handover to a Human
As soon as it is about assessment, advice or a sensitive case, the assistant hands over to a qualified professional with full context — live, via ticket or email. It replaces no one, it prepares the ground.
Reading and Sorting — Without Legal Advice
For a law firm assistant to work reliably, it must keep two things cleanly apart: it may relay factual information from your content, but it must not make a legal assessment. XICBOT is built exactly that way. The assistant reads the context of an enquiry, answers organizational questions and prepares — the substantive assessment it does not give, it hands over.
Reads — the Organizational Context
The assistant reads your website and firm content: which areas of law you cover, who is responsible for what, office hours and locations, how a first consultation runs, general notes on fees and your document lists. On this basis it answers organizational questions and sorts. For anything that requires a legal assessment, it gives no information but hands over to a human.
- Areas of law, team and responsibilities
- Office hours, locations and the first-consultation process
- General notes on process and fees
- Document lists and frequent questions
Sorts and Hands Over — Appointment, Checklist, Responsibility
An ordered new-client enquiry grows out of the conversation. The assistant captures area of law and a short description, notes the parties for the conflict check, lists the right document checklist, proposes a first consultation and hands over in a structured way to the inbox or the responsible person. Every action only with clear permissions. How calendar and practice software can be connected is covered under tool control.
- Capture area of law and matter in a structured way
- Note the parties for the conflict check
- Prepare the document checklist and appointment
- Hand the enquiry to the responsible person
How an Initial Enquiry Unfolds
The path from the first message to an ordered handover runs in four natural steps. For the client it feels like a short, helpful conversation. Behind it, a prepared enquiry grows for the firm that can be handled without repeated chasing — and where it stays clear that the legal assessment only happens in the meeting with the qualified professional.
Describe the Matter
The client opens the chat and describes their matter in their own words — even in the evening or at the weekend. The assistant greets them in line with the page they opened, answers organizational questions from your content and makes clear that it sorts and prepares but does not replace legal advice.
The Assistant Does Not Advise — It Prepares
- Take initial enquiries around the clock and sort them factually
- Sort by area of law and matter, without assessing the case
- List the right document checklist from your own templates
- Propose a first consultation and book it on request
- Hand over to the responsible person with full context
- Every legal assessment stays with the qualified professional
Typical Usage Scenarios in Firms
We would rather advertise what a law firm assistant can do than with invented success stories. The following journeys are anonymized and illustrative and show how the assistant can be used in different firms. Our project experience with comparable enquiry processes shows that above all the preparation and the right assignment save noticeable time.
From Initial Enquiry to Prepared Handover
Illustrative examples from typical project histories (project experience) — anonymized.
Concrete Results on Request
We promise no client numbers and no legal information from the machine. We build an assistant that sorts initial enquiries, prepares them and hands them over in a structured way — and that cleanly keeps the line to advice.