AI Assistant for Online Shops That Advises and Sells
In an online shop, seconds decide between a purchase and a bounce. The XICBOT assistant for online shops knows your catalog: it advises on products, shows product cards with price and availability, adds to the cart, reports order and delivery status, explains returns and recommends matching accessories. This way it answers buying questions at the decisive moment, relieves your support and turns visitors into buyers — around the clock, based on Shopware in the Community Edition.
70 %
shopping carts abandoned (Baymard)
in seconds
product and delivery answers in the chat
24/7
sales even after closing time
Shopware CE
shop connection as an open system
For the shop assistant · net plus VAT
- Pro: operation from 149 € per month net, setup from 2,900 € net
- Includes shop connection, product cards, cart and conversation analytics
- Operation covers hosting in Germany, care, updates and data protection
- Free initial consultation and demo with a test assistant for your shop
The Pro package suits the assistant in an online shop: operation from 149 € per month net plus a one-time setup from 2,900 € net (catalog connection to Shopware CE, individual training, product cards, cart and conversation analytics). Operation covers hosting in Germany, care, updates and data protection. You will find all packages in detail under pricing. Every project starts with a free initial consultation and, on request, a demo with a test assistant for your shop.
An online shop is open around the clock, but the advice sleeps. Exactly in the evening and night hours, when many people shop in peace, the decisive question stays open: Does this product fit me? Is my size in stock? How long is delivery, and can I return it for free? Anyone who cannot find an immediate answer leaves — around 70 percent (Baymard Institute) of online shopping carts are abandoned. A XICBOT assistant for online shops acts exactly here. It reads your Shopware catalog, answers product, variant and delivery questions in seconds, shows product cards directly in the chat and, on request, adds to the cart via the cart assistant. A silent catalog becomes an advising salesperson that never clocks off. How the assistant works with your range in general is shown by the shop assistant.
A product card in the chat — advise, choose a variant, add to cart
What the Assistant Takes On in the Online Shop
In retail it is not opening hours that decide revenue but the answer to the right question at the right moment. The assistant for online shops covers exactly the tasks that lie between browsing and buying. It reads the Shopware catalog with prices, variants and stock, performs real actions in the cart and hands over to a human for sensitive matters such as complaints. The following six tasks form the core for online retail, and each can be extended individually for your range.
Product Advice
The assistant understands the intent behind the search and recommends fitting items from your range — with reasons, not as random hits. It compares products, explains differences and guides visitors to the right category or detail page, like a member of staff in a store.
Product Cards in the Chat
Instead of walls of text it shows product cards with title, price, rating and button directly in the conversation. Customers see the product at once, can choose variants and buy without leaving the page.
Cart and Checkout
Via the cart assistant it adds items to the cart, changes quantities, applies vouchers, shows the shipping threshold and takes visitors to checkout — the chat turns from an information channel into a sales channel.
Availability and Order Status
Is my size available? Where is my order? The assistant reads stock, variants and the order and shipping status and answers the most common questions instantly — including tracking number and expected delivery.
Returns Information
Return window, process and conditions are explained clearly and calmly before uncertainty leads to an abandoned purchase. It states the rules from your shop and passes concrete return cases to your team instead of deciding them in the chat.
Cross- and Up-Selling
The assistant suggests matching accessories, sensible bundles and the better edition at the right moment — friendly and without being pushy. This raises the average order value without anyone having to follow up.
Less Support, More Conversion
Two effects make the assistant in an online shop pay off, and both work together. First it relieves support, second it lifts conversion. The following two panels show what that looks like in everyday practice — from the recurring standard question to the guided path into the cart.
Relieve Support — the Same Questions Answered Instantly
Availability, variants, delivery time, order status and returns: these questions repeat every day and tie up time that is missing elsewhere in customer service. The assistant answers them in seconds and around the clock, straight from your shop data. Only cases that really need a person are passed to your team with full conversation context. Which recurring matters the assistant intercepts is shown in the conversation analytics.
- Availability and variants at once instead of guessing
- Where-is-my-order answered straight from the order
- Return rules clearly explained, concrete cases to the team
- Handover to a human with full context
Increase Conversion — the Path to Purchase Stays in the Chat
Because open buying questions no longer go unanswered and the path to the cart stays in the conversation, fewer orders are abandoned. More than half of shop visits come from mobile devices (Statcounter), where long routes to an answer are especially off-putting. Exactly there an assistant that advises, shows product cards and fills the cart plays to its strength. How the actual cart process in the chat works is shown by the cart assistant.
- Buying questions answered at the decisive moment
- Product cards with price, rating and button in the chat
- Cart, voucher and shipping threshold without a page switch
- Cross- and up-selling raises the average order value
How Your Online Shop Assistant Comes to Life
The path to your own shop assistant is manageable. We guide you from the first idea to live operation in four steps and, on request, start with a free demo for your own shop, so you experience the benefit on real products before you decide.
Initial Consultation and Demo
In the free initial consultation we clarify what your assistant should do: only advise, actively sell, answer delivery status, explain returns or recommend accessories? On request you receive a free demo with a test assistant for your own shop, so you see the effect on your real range.
Concrete Cases for Different Online Shops
No online shop is like another. A fashion shop lives on sizes and variants, an electronics shop on advice and accessories, a grocery or drugstore retailer on availability and reordering. The assistant is trained on exactly these particulars. In a fashion shop it clarifies fit, size chart and the availability of a certain color, adds the chosen variant to the cart and explains the free return before uncertainty leads to an abandonment. In electronics and technology retail it compares models, explains technical differences in plain words, recommends matching accessories such as cable, case or storage and states delivery time and warranty. In home and furnishing it helps with dimensions, materials and combinations and suggests fitting products from the same series. For shops with recurring demand, such as drugstore, pet supplies or office supplies, it answers reorder and availability questions and quickly guides returning customers to another purchase. And across all ranges it intercepts the where-is-my-order question that ties up time in customer service every day. Further cases beyond selling — from connecting inventory management to ticketing — are described under tool control.
Typical Usage Scenarios in Online Retail
Illustrative examples from typical project histories (project experience) — anonymized.
An Assistant Does Not Replace People — It Relieves Them
Concrete Results on Request