AI Assistant for Online Shops That Advises From Your Catalogue

XICBOT answers from the product catalogue — title, image, price, variants, availability, delivery time, rating and promotional prices. What is not in the catalogue the assistant does not show as a card, and it is instructed to invent neither product nor price. For a shop based on Shopware in the Community Edition the catalogue is taken from the shop and synced on a schedule; the assistant queries price and availability of a named item in the shop at the moment of the answer, and if the shop cannot be reached, it names the last synced state as such. With other shop systems you deliver the catalogue, and how current a card is depends on how often that happens. If someone puts together a cart in the chat, the price is calculated in exactly one place, so the chat cannot show a discount the handover does not know about; a voucher is redeemed in the shop. More on the shop assistant page.

A product card is a clickable product tile that XICBOT shows directly in the conversation: with image, title, price, list price and saving, rating including the number of votes, delivery time in days and features — plus a button leading to the address your catalogue stores for the card — your shop's cart or the product page. Instead of a text answer with links, the visitor sees a concrete, purchasable product right in the chat. Depending on the question, the assistant shows a single recommendation, a row of suggestions, a comparison of two items or a bundle. At most six hits are shown, and only what is in your own catalogue is found.

Yes. Besides the single recommendation, the assistant can contrast two products directly — price, key features and rating side by side — and suggest matching accessories as a bundle or complementary items in the sense of customers also bought. A comparison needs two items: if only one remains, it is shown on its own instead of faking a comparison. At most six hits are shown per answer, and only what is in your own catalogue is found — not even via a reference from another card. Which card types and suggestions appear is defined together for your assortment.

Many shops offer free shipping above a certain order value. From the cart rules you have stored, the assistant calculates how far the cart is from that threshold and points it out with a hint such as “only 5.30 € to free shipping". On request it suggests a matching addition. The rule is guarded against a pointless hint: a free-shipping threshold without stored shipping costs is rejected, so the assistant does not announce something that already applies anyway. The assistant only assembles the cart in the chat; payment happens in your shop — there is no separate price or stock truth on our side.

Yes, if your inventory system is connected; that connection is part of the Custom package. The order_status tool type reads the status and by default still asks before it runs, because it is a personal matter; stock comes through inventory_status and runs read-only without a query. Whatever your system returns is filtered down to the result fields named in the adapter — text fields to 600 characters, lists to 20 entries — and a reply without a confirmation field counts as a contract breach, not as a result. The call goes to exactly one stored connection, waits at most eight seconds, accepts at most 64 KiB and follows no redirect. A change to the order runs through order_change, writing and requiring confirmation. More under tool control.

The room for that is drawn tight. For every question at most five search hits from your knowledge base, plus your text blocks, go to the model, numbered, and sourced answers name the excerpts they rely on. Figures, prices and deadlines that are not in your sources are replaced with a notice. If the search finds nothing or the model declines, the assistant says that nothing on this is held in the knowledge base — and the case is logged as a knowledge gap, as is an answer without a used excerpt. Its rules forbid it to invent contact details, file numbers or appointments, or to pose as a human being. An error cannot be ruled out entirely with any language model; hence the binding to sources, the visible citation and the handover to a person.

It relieves support; we do not promise a fixed rate. Questions about availability, variants, delivery time and returns repeat every day; the assistant answers them directly in the chat and from your own knowledge base — an answer without a used citation is recorded as a gap. It gives the order status, asked about just as often, once your inventory system is connected in the Custom package. Cases that need people are handed to your team together with the conversation history instead of sending the visitor to a form. Through conversation analytics you see which matters it intercepts, where it handed over to a human and where answers are still missing in your shop — based on your own conversations, not on an industry average.

The Pro package suits the online shop: operation from 149 € per month net plus a one-time setup from 2,900 € net for catalogue connection, training, product cards, cart and conversation analytics. Operation covers hosting in Germany, care, updates and data protection. Pro contains ten seats, five assistants, 50 knowledge sources and 2,000 documents with an allowance of 3,000,000 tokens per month. If the catalogue goes beyond that or a system of your own is to be connected, the Custom package applies from 4,900 € net setup with operation by scope. All packages are listed under pricing; every project starts with a free initial consultation. All services can be cancelled monthly; there is no minimum term.

Yes. We connect the assistant to your shop based on Shopware in the Community Edition. It takes catalog, variants, prices and availability from the shop, syncs them on a schedule and can perform real actions via the cart assistant: set, add, update, remove, clear and apply a coupon. The assistant assembles the cart in the chat, and “Continue” leads into your shop — your price and stock truth continues to apply there. Only what is in your own catalogue is found. Because Shopware is an open system, your shop stays in your hands and can be extended flexibly. How the assistant works with your range in general is shown by the shop assistant.