Product Cards Right in the Chat

A product card is a clickable product tile that XICBOT shows directly in the conversation: with image, title, price, list price and saving, rating including the number of votes, delivery time in days and features — plus a button leading to the address your catalogue stores for the card — your shop's cart or the product page. Instead of a text answer with links, the visitor sees a concrete, purchasable product right in the chat. Depending on the question, the assistant shows a single recommendation, a row of suggestions, a comparison of two items or a bundle. At most six hits are shown, and only what is in your own catalogue is found.

XICBOT answers from the product catalogue — title, image, price, variants, availability, delivery time, rating and promotional prices. What is not in the catalogue the assistant does not show as a card, and it is instructed to invent neither product nor price. For a shop based on Shopware in the Community Edition the catalogue is taken from the shop and synced on a schedule; the assistant queries price and availability of a named item in the shop at the moment of the answer, and if the shop cannot be reached, it names the last synced state as such. With other shop systems you deliver the catalogue, and how current a card is depends on how often that happens. If someone puts together a cart in the chat, the price is calculated in exactly one place, so the chat cannot show a discount the handover does not know about; a voucher is redeemed in the shop. More on the shop assistant page.

Into a cart in the chat that sits with XICBOT, not in your shop. The cart tool type puts it together: it adds line items, changes the quantity, removes a position, clears the cart and applies a coupon — six kinds of change, at most 99 units per position. In the chat the result appears as a card with line items, total and a shipping line. Each of these changes writes and therefore requires confirmation: the visitor reads the proposal in plain text, only their click executes it, and a one-time key made of conversation, tool and sorted input prevents a second click from changing anything twice. The total is calculated with the current price from your shop or, if it cannot be reached, with the last synced price and its date; shipping costs and the free-shipping threshold come from the rules you store with the assistant. For the move into the shop, “Continue” opens your shop's stored address with a one-time pickup key; with it your shop can fetch the cart from XICBOT through a read-only pickup address, but it has to integrate that pickup itself. No order, customer account or checkout is created in the shop by this. Details under cart assistant.

Yes. Besides the single recommendation, the assistant can contrast two products directly — price, key features and rating side by side — and suggest matching accessories as a bundle or complementary items in the sense of customers also bought. A comparison needs two items: if only one remains, it is shown on its own instead of faking a comparison. At most six hits are shown per answer, and only what is in your own catalogue is found — not even via a reference from another card. Which card types and suggestions appear is defined together for your assortment.

The room for that is drawn tight. For every question at most five search hits from your knowledge base, plus your text blocks, go to the model, numbered, and sourced answers name the excerpts they rely on. Figures, prices and deadlines that are not in your sources are replaced with a notice. If the search finds nothing or the model declines, the assistant says that nothing on this is held in the knowledge base — and the case is logged as a knowledge gap, as is an answer without a used excerpt. Its rules forbid it to invent contact details, file numbers or appointments, or to pose as a human being. An error cannot be ruled out entirely with any language model; hence the binding to sources, the visible citation and the handover to a person.

Yes. Product advice, product cards and the cart work across languages. Foreign-language customers also get recommendations and are guided through the chat into the shop, in a shop based on Shopware in the Community Edition. The assistant detects the language in its own program code and replies in the language of the most recent question; your catalogue remains the only source, because the knowledge base is not filtered by language. So you maintain product texts once and need no translated second version. Details are available with the shop assistant.

Product cards and the cart in the chat are part of the Pro package: operation from 149 € per month net, setup from 2,900 € net. For tool and API control, custom actions and individual workflows there is the Custom package from 4,900 € net setup, with operation there by scope. Which package fits is decided not by the single function but by the scope: Pro allows five assistants, 50 knowledge sources and 2,000 documents, Custom 25 assistants, 250 knowledge sources and 20,000 documents. We name a binding price after a free initial consultation. All packages are listed under pricing. All services can be cancelled monthly; there is no minimum term.

We work with Shopware in the Community Edition, an open-source system. On this basis XICBOT takes the catalogue from the shop, syncs it on a schedule, queries price and availability of a named item when answering and builds the product cards. Further accesses run through shapes with a stored address once your inventory system is connected in the Custom package: order status and stock enquiry read, a price lookup reads as well, an order change writes and therefore asks before it is carried out. Every call leaves a log row that is written before execution, and knows seven states from proposed to deadline exceeded. If you have a special setup or your own systems, the connection can be built over defined interfaces — more on this under custom functions.