How do I keep the content up to date?

The knowledge base can be updated easily. If services, prices or opening hours change, the corresponding source is adjusted, and the assistant answers with the new information. Catalog data from the shop can be kept up to date automatically.

Which content should be maintained is shown by the conversation analytics: it makes visible which questions are asked frequently and where answers are missing. This lets you improve assistant and website based on data, instead of on hunches.

Every source carries its own refresh interval. When it has expired, the schedule run queues a job instead of fetching an outside website itself; the actual work happens in the background run. The result is written as a new version and only switched over once it is complete. An unchanged document is skipped, a run without passages is discarded: the previous state then keeps answering instead of falling silent.

In the account you see this per source: when it last ran, how many documents and passages were created, and what a run failed on. Because one run reads at most 25 pages, a larger website is split into several sources instead of waiting for one complete pass. Prices and opening hours belong in their own short source because they change most often; the steps for this are in the documentation.