What does the Pro package offer?
In plain language
The Pro package contains everything from the Start package. It adds a link to your shop with Shopware. The assistant shows products in the chat and puts them in the cart. It can also take appointments and enquiries. With the chat analysis you see frequent questions and gaps. You can run several assistants side by side. What it costs is on the pricing page.
Answer
The Pro package begins with a setup from 2,900 € net and operation from 149 € per month net, in each case plus VAT. Ongoing services are cancellable monthly, there is no minimum term. It contains everything from Start and adds the shop connection with Shopware in the Community Edition, product cards, the cart in the chat as well as appointment and lead functions.
In addition comes the conversation analytics, with which you evaluate frequent questions, knowledge gaps and drop-off points. The package suits retailers and providers who want advice to lead to enquiries, appointments and cart handovers that can be counted in the account; the shop assistant handles the product advice.
The difference to Start also stands as a number in the account: ten seats, five assistants, 50 knowledge sources, 2000 documents and 40000 passages, plus a larger monthly budget. This lets you run several assistants side by side, for example one for the shop and one for support, each with its own knowledge base and its own tools.
The evaluation is unlocked from this package on and delivers 32 metric cards in one request, plus a daily series, topics, unanswered questions, knowledge gaps and abandonments. A card without a data basis stays empty and names the reason instead of reporting a zero. The weekly report with twelve labelled cards to the confirmed address in the account, by contrast, comes with every package. Which metric measures what is described on the conversation analytics page.
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