What is included in the monthly operation?

The monthly operation includes hosting in Germany, ongoing operation, care, updates and compliance with data protection requirements. This keeps the assistant up to date and secure without you having to deal with technical details.

The data protection basis behind this is described on the privacy and hosting page. Which operation belongs to your package and how it adapts as scope grows can be found on the pricing page; all prices net plus VAT.

Updating happens on three separate levels: the software via a rollout path without a shortcut, the embedded window via version names derived from the content, the knowledge via refresh intervals per source. Your snippet stays the same, nothing is swapped by hand. Monitoring runs over nine health parts and a heartbeat per schedule entry; the public status page answers with an error code during a disruption, so that monitoring sees the disruption even when it only reads the code.

Behaviour during a disruption is part of it too. If the model access fails, the conversation sends the fallback answer stored in the assistant, a mandatory field that may not be left empty; an empty knowledge base is separate from this and produces a different sentence and its own signal. If we access your account for support, that happens through a separate session which expires after four hours and leaves a log entry, without your password and without bypassing your second factor. Ongoing services are cancellable monthly, there is no minimum term.