Data and Security
What happens with sensitive topics, and can the assistant hand over to a human?
Answer
Yes. The assistant hands over to a staff member at any time, live or via ticket and email with the full conversation context. For sensitive topics such as a complaint or legal and medical questions, it deliberately escalates to a human instead of advising itself.
This keeps responsibility where it belongs, and the visitor is not left alone with a delicate piece of information. How this handover is set up is shown on the support assistant page.