What can the assistant read?

The assistant reads the content that defines your business: website and subpages, the shop catalog with products, variants, prices and availability, opening hours and locations, documents and PDFs, FAQ and help articles as well as an internal knowledge base. On request, also calendar availability and order or delivery status.

This way it answers not in general terms but specifically about your offering. How these sources are connected and kept up to date is described on the knowledge base and training page. For retail, catalog data is especially relevant, which the shop assistant evaluates.