What are product cards in the chat?

Product cards appear directly in the conversation: with image, title, price, rating and an Add to cart button. Instead of just naming a link, the assistant shows the matching product and thereby turns the chat into a shop window.

Possible are single recommendations, a comparison of two products, bundles with accessories or a promotional card. What this looks like in detail is shown on the product cards in the chat page; the matching advice is provided by the shop assistant.

What is shown is what the catalog holds, and nothing else: image, title, price and rating appear only when the field is filled, a struck-through price only with a stored comparison value. If a detail is missing, the spot stays empty instead of being filled in. The Add to cart button is a link: it opens the address your catalog stores for this card, depending on the setting your shop's cart address or the product page, and without an address there is no button. The cart in the chat, by contrast, is put together by the cart tool type, and every change to it only runs after a confirmation in the window; until then it stands in the transcript as a proposal with a status word.

A card does not come from a text passage of the knowledge base but from the result of the product search, a reading tool. That is why price and availability show the state of your catalog and not the state of a fetched text. For this to hold, the catalog source has to be connected and current; which paths exist for that is described on the integration page.