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Frequent questions · Features

Is the assistant multilingual?

In plain language

Yes, the assistant speaks many languages. It sees which language someone writes in. Then it answers in that language. You keep your content in one place. This helps in retail and tourism, for example. The knowledge base itself is not translated. Buttons and notes in the window come in German and English.

More on the features

Answer

Yes. The multilingual assistant recognizes the visitor's language and answers consistently, with the same content in many languages. This lets you serve international customers without additional maintenance effort and without separate translations for every language.

This is especially useful in retail and tourism, where enquiries come in from different countries. You continue to maintain the content in one place; the assistant outputs it in the appropriate language.

The language is recognised in our own code, via function words and characteristic letters, without an outside service and without a model call. Word lists exist for German, English, French, Spanish, Italian, Dutch, Polish, Portuguese and Turkish. If the result is not clear, the language stays empty instead of guessing German. The answer comes in the language of the current sentence, not in that of a setting made once.

Two limits belong to this: the knowledge base is not translated, the recognised language only acts as a bonus on a passage's rank; and the fixed texts of the window, that is buttons and notices, exist in German and English. Anyone who wants to serve a further language properly in terms of content stores that content in that language. What this looks like is shown on the multilingual assistant page.

The features at a glance

Advising, taking appointment requests, controlling tools, analysing conversations: the features page shows what a XICBOT assistant does and how you set it up.

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