Functions
Which actions can the assistant carry out?
Answer
The assistant acts through defined actions, with the necessary approvals. It adds products to the cart, applies promotions, books or reschedules appointments, requests a callback, pre-fills contact forms, creates support tickets and hands over structured enquiries to your inbox or system.
Beyond that, it can read and control connected systems such as calendars, inventory management or ticket systems. How this function calling with approvals works is explained on the tool control page; concrete purchase actions are handled by the cart assistant.