Functions
- What can the assistant read? The assistant reads the content that defines your business: website and subpages, the shop catalog with products, variants, prices and availability, opening hours and locations, documents and PDFs, FAQ and help articles as well as an internal knowledge base. On request, also calendar availability and order or delivery status. This way it answers not in general terms but specifically about your offering. How these sources are connected and kept up to date is described on the knowledge base and training page. For retail, catalog data is especially relevant, which the shop assistant evaluates.
- Which actions can the assistant carry out? The assistant acts through defined actions, with the necessary approvals. It adds products to the cart, applies promotions, books or reschedules appointments, requests a callback, pre-fills contact forms, creates support tickets and hands over structured enquiries to your inbox or system. Beyond that, it can read and control connected systems such as calendars, inventory management or ticket systems. How this function calling with approvals works is explained on the tool control page; concrete purchase actions are handled by the cart assistant.
- What are product cards in the chat? Product cards appear directly in the conversation: with image, title, price, rating and an Add to cart button. Instead of just naming a link, the assistant shows the matching product and thereby turns the chat into a shop window. Possible are single recommendations, a comparison of two products, bundles with accessories or a promotional card. What this looks like in detail is shown on the product cards in the chat page; the matching advice is provided by the shop assistant.
- Can the assistant add products to the cart and lead to checkout? Yes. The cart assistant adds products to the cart, changes quantities, applies promotions, shows shipping costs and the threshold for free shipping and then leads to checkout. It also addresses cart abandoners. That matters, because around 70 percent (Baymard Institute) of online carts are abandoned. An assistant that clarifies a question or shows an alternative at the right moment can reduce these abandonments.
- Can the assistant book appointments and capture leads? Yes. The booking assistant shows free slots from your calendar, books appointments, sends a confirmation and syncs the booking back into the calendar. This relieves phone and reception, because prospects find an appointment themselves. For enquiries without a fixed appointment, the lead assistant qualifies with targeted follow-up questions, captures the contact details and hands over a structured lead to your inbox or system, instead of leaving visitors alone in front of a long form.
- Is the assistant multilingual? Yes. The multilingual assistant recognizes the visitor's language and answers consistently, with the same content in many languages. This lets you serve international customers without additional maintenance effort and without separate translations for every language. This is especially useful in retail and tourism, where enquiries come in from different countries. You continue to maintain the content in one place; the assistant outputs it in the appropriate language.