Setup and Integration
- How is the assistant trained? The assistant learns from your own sources: website and subpages, documents and PDFs, data sheets, a list of frequent questions and price lists. From this material the knowledge base is built, on which its answers rely. You do not need to program anything for this. We prepare the content and agree with you what the assistant should answer and where it prefers to hand over to a human. We discuss the basis in the initial consultation.
- How is the assistant integrated into my website? Integration is done via a short code snippet that fits almost any website, any CMS and any shop. The assistant loads efficiently and as a first-party solution, without a bloated third-party widget, and adapts to the design of your site. How this works technically and which options exist for the display is described on the integration and embedding page. As a rule, a single snippet is enough to make the assistant available on all pages.
- How long does the setup take? That depends on the scope. A website assistant that answers questions and captures leads is, in our experience, ready to go faster than a solution with shop connection, cart and individual actions. After the initial consultation, we give you a concrete framework. The technical integration itself is quickly done via the code snippet; the larger share is the preparation of the content and the coordination of the actions. We discuss the process and the fitting building blocks via the contact page; the services overview gives you an idea.
- Does it work with my CMS or my Shopware shop? Yes. Because the integration runs via a first-party snippet, the assistant is largely independent of the system in use and works with common CMS. For retail, we connect Shopware in the Community Edition, so the assistant can evaluate catalog, prices and availability. On this basis, the shop assistant delivers product advice and order status, while the integration describes the technical embedding. What is possible in your specific setup is something we clarify in advance.
- How do I keep the content up to date? The knowledge base can be updated easily. If services, prices or opening hours change, the corresponding source is adjusted, and the assistant answers with the new information. Catalog data from the shop can be kept up to date automatically. Which content should be maintained is shown by the conversation analytics: it makes visible which questions are asked frequently and where answers are missing. This lets you improve assistant and website based on data, instead of on hunches.