Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Driving School: Enrolment, Theory and Test Questions in Chat
Which questions a chat assistant can answer for a driving school, what the German Driving Licence Regulation says on age, documents and tests, and who sets test dates.
Industries13 min read
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Plain Language in the Assistant: Answers Everyone Understands
How an assistant answers clearly: short sentences, explained terms, unambiguous deadlines, how it differs from Easy Language and what German accessibility law requires.
AI assistants & automation14 min read
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Letting Customers Rate Answers: Using Feedback from the Chat
How to evaluate per-answer ratings in chat: group not-helpful ratings by topic, find the causes, update the knowledge and check again, without building personal profiles.
Customer service & analytics13 min read
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Vet practice: emergencies and appointments in chat
Vet practice in chat: take routine visits as requests, give the out-of-hours number directly on emergency signs and explain GOT fees in advance.
AI assistants & automation16 min read
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Switching Providers Without Lock-in: Exporting Knowledge and Conversations
What must move with you when switching chat providers: knowledge base, system instruction and conversations, formats under the Data Act and GDPR, completeness and deletion.
Technology, projects & quality15 min read
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E-Invoicing 2027: Client Questions in the Firm Chat
The general transition period for paper invoices ends at the turn of the year. A firm chat answers standard questions from the memo and hands over the rest.
AI assistants & automation15 min read
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New Product Liability Directive: Software and Chat Assistants
Directive (EU) 2024/2853 counts software as a product; this article sets out key dates, types of damage, updates and rules of evidence for chat assistants.
Law, privacy & accessibility14 min read
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Tyre season: workshop appointments via chat
In October everyone wants winter wheels. How a booking assistant takes appointment requests, clarifies wheel set and tyre size and passes on special cases.
AI assistants & automation14 min read
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After the Purchase: Usage Questions Instead of Returns
How a shop assistant answers questions on assembly, care and accessories after the purchase with a source, without obstructing withdrawal, and when it hands over.
E-commerce & conversion14 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.