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Articles on assistants, knowledge bases, law and operations.
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- articles
- 110
- topics
- 6
- E-commerce & conversion
After the Purchase: Usage Questions Instead of Returns
How a shop assistant answers questions on assembly, care and accessories after the purchase with a source, without obstructing withdrawal, and when it hands over.
14 min read
- Industries
Municipal Utilities: Instalments, Meter Readings and Moving in Chat
What a chat assistant at a municipal utility can answer from public pages, what belongs in the customer portal and which deadlines German energy law sets.
15 min read
- AI assistants & automation
When Relatives Ask: AI Chat for Home Care Services
Home care: how an AI assistant informs relatives about services and care levels in the evening without advising, and hands over to the manager. Read the guide.
13 min read
- Customer service & analytics
Fault Reports in Chat: Complete Details on First Contact
Which nine details a fault report in chat needs, which first steps the assistant may name and how it handles danger, urgency and the handover to your team.
15 min read
- Law, privacy & accessibility
What a Chat Assistant May Say About Prices
If an assistant quotes a price, it is advertising with a price. What belongs in the same reply, when the 30-day rule applies and why prices come from the shop.
13 min read
- Law, privacy & accessibility
Cancellation Button and Chat: Handling Requests to Cancel
What Sec. 312k BGB requires for the cancellation button and confirmation, and how a chat assistant guides requests to cancel onto that path without obstacles.
13 min read
- Industries
Kitchen and Furniture Stores: Booking, Not Baskets
Lead times, measuring, fitting, display models: how an AI assistant in kitchen and furniture stores answers first questions and takes appointment requests.
12 min read
- AI assistants & automation
Knowledge Base Exclusions: What the Assistant Should Not Read
Which pages do not belong in the knowledge base, how robots.txt, path patterns and single sources keep them out, and how to check that an exclusion holds.
13 min read
- E-commerce & conversion
Gift Advice in Chat: Occasion, Budget, Delivery Date
How a shop assistant gives gift advice: five details, suggestions only from the catalogue, delivery times without promises, exchange and withdrawal kept apart.
15 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.