Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Municipal Utilities: Instalments, Meter Readings and Moving in Chat
What a chat assistant at a municipal utility can answer from public pages, what belongs in the customer portal and which deadlines German energy law sets.
Industries15 min read
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When Relatives Ask: AI Chat for Home Care Services
Home care: how an AI assistant informs relatives about services and care levels in the evening without advising, and hands over to the manager. Read the guide.
AI assistants & automation13 min read
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Fault Reports in Chat: Complete Details on First Contact
Which nine details a fault report in chat needs, which first steps the assistant may name and how it handles danger, urgency and the handover to your team.
Customer service & analytics15 min read
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What a Chat Assistant May Say About Prices
If an assistant quotes a price, it is advertising with a price. What belongs in the same reply, when the 30-day rule applies and why prices come from the shop.
Law, privacy & accessibility13 min read
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Cancellation Button and Chat: Handling Requests to Cancel
What Sec. 312k BGB requires for the cancellation button and confirmation, and how a chat assistant guides requests to cancel onto that path without obstacles.
Law, privacy & accessibility13 min read
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Kitchen and Furniture Stores: Booking, Not Baskets
Lead times, measuring, fitting, display models: how an AI assistant in kitchen and furniture stores answers first questions and takes appointment requests.
Industries12 min read
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Knowledge Base Exclusions: What the Assistant Should Not Read
Which pages do not belong in the knowledge base, how robots.txt, path patterns and single sources keep them out, and how to check that an exclusion holds.
AI assistants & automation13 min read
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Gift Advice in Chat: Occasion, Budget, Delivery Date
How a shop assistant gives gift advice: five details, suggestions only from the catalogue, delivery times without promises, exchange and withdrawal kept apart.
E-commerce & conversion15 min read
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Pre-Course Questions: AI Chat for Course Providers
AI assistant for course providers: what it answers from your course data before the start, where it hands over to the office and what stays in-house. Read on.
Industries14 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.