Blog
Articles on assistants, knowledge bases, law and operations.
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- articles
- 110
- topics
- 6
- Industries
Pre-Course Questions: AI Chat for Course Providers
AI assistant for course providers: what it answers from your course data before the start, where it hands over to the office and what stays in-house. Read on.
14 min read
- Technology, projects & quality
Roles and Approvals: Who May Change What in the Assistant
Who may change content, approve it or read conversations in an AI assistant: a three-level role model, the four-eyes principle, versions and an audit log.
13 min read
- E-commerce & conversion
Product Data Your Shop Assistant Can Reliably Answer From
A shop assistant answers only as precisely as the catalogue: which fields carry measurements, variants and delivery times, and how to check it before go-live.
14 min read
- Industries
Property Management: Tenant Questions and Damage Reports in Chat
Answer tenant questions from the knowledge base, ask for the details a damage report needs, route emergencies to the emergency line and leave individual legal cases to people.
15 min read
- Technology, projects & quality
One Assistant, Many Locations: Answers per Branch
Opening hours, stock and holidays differ per branch. How an AI assistant settles the location before answering, and what is maintained for each site.
13 min read
- Law, privacy & accessibility
Chat Widget and Cookie Banner: What Section 25 TDDDG Requires
When a chat widget needs consent under Sec. 25 TDDDG, what it may store before the first message and how banner, withdrawal and records fit together.
13 min read
- Customer service & analytics
Callback Requests in Chat: Capturing the Whole Matter
When a callback beats a chat reply, what the assistant asks first, how the request reaches your team and where the emergency number comes first.
14 min read
- E-commerce & conversion
Shop Search Without Results: Chat Catches Drop-offs
An empty results page hits visitors with high purchase intent. How a chat assistant catches typos, jargon and compatibility questions in your online shop.
15 min read
- Technology, projects & quality
Keeping Your Knowledge Base Current: Who Updates What?
A maintenance plan for your knowledge base: cadence per content type, ownership, expiry dates, a precedence rule for conflicts and a change log from go-live on.
14 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.