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Articles on assistants, knowledge bases, law and operations.
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Brokerage Switching Season: What a Chat Handles
What an AI assistant takes on in a brokerage during the switching season, from deadlines to pre-qualification and appointments, and where advice stays human.
14 min read
- AI assistants & automation
Chat widget greeting: prompt and first sentence
An assistant greets twice: beside the button and inside the window. What belongs in which field, how long it may be and why mixing them up weakens both.
13 min read
- Law, privacy & accessibility
CRA reporting: is your chat assistant in scope?
Article 14 of the Cyber Resilience Act has applied since 11 September 2026. Check whether a chat assistant is in scope and which deadlines start on awareness.
15 min read
- Law, privacy & accessibility
DPIA for a chat assistant: when it is required
When Article 35 GDPR requires a data protection impact assessment for your chat assistant: the three cases in paragraph 3, the authority list and the structure.
14 min read
- Technology, projects & quality
Replacing a chatbot without breaking the dialogue
How to replace an existing chat assistant: a migration matrix, contract deadlines, dual running with an end date, redirects and a deletion confirmation.
14 min read
- Technology, projects & quality
Rate limiting in chat: requests per visitor
How to justify a cap per visitor, how it differs from a cap per tenant, and why a waiting notice works better than an error message in the chat window.
14 min read
- Customer service & analytics
Peak season: absorbing support spikes in chat
How an AI assistant absorbs four cut-off dates of the Christmas season: knowledge base freeze, shipping cut-off, holidays and returns. With a checklist.
14 min read
- Industries
Shipment Questions in Freight: What a Chat Answers
How an AI chat in freight explains collection times and pallet sizes, gives shipment status with a connected ERP and leaves liability with your team.
13 min read
- E-commerce & conversion
Cross-selling in conversation instead of in banners
Why a matching add-on lands in conversation but not in a banner, where the recommendation has to come from and where a pointer turns into pressure.
13 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.