Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Roles and Approvals: Who May Change What in the Assistant
Who may change content, approve it or read conversations in an AI assistant: a three-level role model, the four-eyes principle, versions and an audit log.
Technology, projects & quality13 min read
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Product Data Your Shop Assistant Can Reliably Answer From
A shop assistant answers only as precisely as the catalogue: which fields carry measurements, variants and delivery times, and how to check it before go-live.
E-commerce & conversion14 min read
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Property Management: Tenant Questions and Damage Reports in Chat
Answer tenant questions from the knowledge base, ask for the details a damage report needs, route emergencies to the emergency line and leave individual legal cases to people.
Industries15 min read
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One Assistant, Many Locations: Answers per Branch
Opening hours, stock and holidays differ per branch. How an AI assistant settles the location before answering, and what is maintained for each site.
Technology, projects & quality13 min read
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Chat Widget and Cookie Banner: What Section 25 TDDDG Requires
When a chat widget needs consent under Sec. 25 TDDDG, what it may store before the first message and how banner, withdrawal and records fit together.
Law, privacy & accessibility13 min read
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Callback Requests in Chat: Capturing the Whole Matter
When a callback beats a chat reply, what the assistant asks first, how the request reaches your team and where the emergency number comes first.
Customer service & analytics14 min read
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Shop Search Without Results: Chat Catches Drop-offs
An empty results page hits visitors with high purchase intent. How a chat assistant catches typos, jargon and compatibility questions in your online shop.
E-commerce & conversion15 min read
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Keeping Your Knowledge Base Current: Who Updates What?
A maintenance plan for your knowledge base: cadence per content type, ownership, expiry dates, a precedence rule for conflicts and a change log from go-live on.
Technology, projects & quality14 min read
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Brokerage Switching Season: What a Chat Handles
What an AI assistant takes on in a brokerage during the switching season, from deadlines to pre-qualification and appointments, and where advice stays human.
Industries14 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.