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Articles on assistants, knowledge bases, law and operations.
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- topics
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- Technology, projects & quality
Updating an AI assistant without taking it offline
Instruction and knowledge base change while the assistant is live. How to update with version identifiers, a preview, a staged switch and a rollback.
13 min read
- E-commerce & conversion
B2B Price Requests in Chat: Quote Instead of Cart
Business buyers want volume tiers, lead times and a written quote. How an AI chat assistant turns a price question into a complete quote request for sales.
13 min read
- Industries
Club Member Questions: What an Assistant Answers
Fees, statutes, training times, joining, leaving and donation receipts: what an AI assistant answers in a club and where the board decides.
13 min read
- Technology, projects & quality
Assistant in the Customer Account: Personal Answers
Behind the login the AI assistant answers specifically, not generally: bind session and permissions, scope every query, confirm each write action first.
13 min read
- E-commerce & conversion
Vouchers and Discounts in Chat: Clear Rules
Vouchers in chat: why an assistant must not invent a discount, what a campaign list looks like and what applies to struck prices. With a step-by-step rollout.
14 min read
- AI assistants & automation
Answering Candidate Questions on Your Careers Page
Salary range, remote work, shift patterns: how an AI assistant on your careers page answers around the clock and takes interview requests. Here is how to start.
12 min read
- Law, privacy & accessibility
Right of access to chat data under the GDPR
What a visitor may learn about their chat transcript under Article 15 GDPR: deadline, copy, origin, recipients, redaction and access without an account.
13 min read
- AI assistants & automation
Declining instead of guessing: when AI stays silent
From which source position an AI assistant may answer, what a helpful refusal sounds like, and how you separate and count refusals by their cause.
14 min read
- Customer service & analytics
Spot Frustration in AI Chat and Escalate in Time
Spotting frustration in chat: how an AI assistant notices annoyance, when it hands over to a person and how you set the threshold. With a starter checklist.
12 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.