Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Chat widget greeting: prompt and first sentence
An assistant greets twice: beside the button and inside the window. What belongs in which field, how long it may be and why mixing them up weakens both.
AI assistants & automation13 min read
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CRA reporting: is your chat assistant in scope?
Article 14 of the Cyber Resilience Act has applied since 11 September 2026. Check whether a chat assistant is in scope and which deadlines start on awareness.
Law, privacy & accessibility15 min read
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DPIA for a chat assistant: when it is required
When Article 35 GDPR requires a data protection impact assessment for your chat assistant: the three cases in paragraph 3, the authority list and the structure.
Law, privacy & accessibility14 min read
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Replacing a chatbot without breaking the dialogue
How to replace an existing chat assistant: a migration matrix, contract deadlines, dual running with an end date, redirects and a deletion confirmation.
Technology, projects & quality14 min read
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Rate limiting in chat: requests per visitor
How to justify a cap per visitor, how it differs from a cap per tenant, and why a waiting notice works better than an error message in the chat window.
Technology, projects & quality14 min read
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Peak season: absorbing support spikes in chat
How an AI assistant absorbs four cut-off dates of the Christmas season: knowledge base freeze, shipping cut-off, holidays and returns. With a checklist.
Customer service & analytics14 min read
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Shipment Questions in Freight: What a Chat Answers
How an AI chat in freight explains collection times and pallet sizes, gives shipment status with a connected ERP and leaves liability with your team.
Industries13 min read
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Cross-selling in conversation instead of in banners
Why a matching add-on lands in conversation but not in a banner, where the recommendation has to come from and where a pointer turns into pressure.
E-commerce & conversion13 min read
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Contact data from chat: getting consent right
When a chat needs consent and when pre-contractual steps carry it: legal bases under the GDPR, TDDDG and UWG, plus records and withdrawal at a glance.
Law, privacy & accessibility13 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.