Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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AI Literacy under Art. 4 AI Act: Roles, Records
Article 4 of the AI Act requires AI literacy from providers and deployers. Four roles around a website assistant, and the records that evidence them.
Law, privacy & accessibility13 min read
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AI Assistant Outage: Fallback and Failover
AI assistant down? How it steps down in stages during timeouts and maintenance, shows a visible fallback path and logs incidents. Plan your fallback mode.
Technology, projects & quality12 min read
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Citing sources in chat: backing up answers
Why a chat answer names the section it came from, how the source reference fits into a narrow window and what happens when sources contradict each other.
AI assistants & automation14 min read
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Technical Machinery Enquiries: AI Chat With Sources
AI assistant in mechanical engineering: answer technical questions on nameplates, spare parts and documentation with a source, not a guess. How to plan it.
Industries13 min read
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Relieving the phone: calls the chat answers first
Which calls are pure lookups, how to survey the reasons for calls, aim the chat at them, evidence the decline and why the phone number stays visible.
Customer service & analytics13 min read
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Updating an AI assistant without taking it offline
Instruction and knowledge base change while the assistant is live. How to update with version identifiers, a preview, a staged switch and a rollback.
Technology, projects & quality13 min read
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B2B Price Requests in Chat: Quote Instead of Cart
Business buyers want volume tiers, lead times and a written quote. How an AI chat assistant turns a price question into a complete quote request for sales.
E-commerce & conversion13 min read
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Club Member Questions: What an Assistant Answers
Fees, statutes, training times, joining, leaving and donation receipts: what an AI assistant answers in a club and where the board decides.
Industries13 min read
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Assistant in the Customer Account: Personal Answers
Behind the login the AI assistant answers specifically, not generally: bind session and permissions, scope every query, confirm each write action first.
Technology, projects & quality13 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.