Why prompt injection tops the OWASP Top 10 for LLM applications, what direct and indirect attacks are, and which guardrails protect your AI chat assistant.
How product cards and a cart right in the chat turn advice into sales: cross- and up-selling, addressing cart abandoners and connecting a Shopware CE shop.
Define tone, form of address, persona and guardrails so your AI assistant sounds like your own brand and stays consistent across every channel.
Which content an AI chat really needs: how to structure, curate and keep FAQs, prices, processes and policies up to date so answers stay reliable.
Custom-trained AI assistant or standard kit-based chatbot? Answer quality, source binding, real actions, upkeep and conversion compared side by side.
Around 70 percent of carts are abandoned (Baymard). How an AI chat spots hesitation, answers shipping questions instantly and keeps buyers from leaving.
When an AI chat should hand off to a human: the four triggers, full context transfer without repetition and a clearly visible option to reach your team.
An AI chat assistant understands questions, reads your website and shop and acts: product cards, cart, bookings, leads. The basics and benefits explained.