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Articles on assistants, knowledge bases, law and operations.
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- articles
- 110
- topics
- 6
- Customer service & analytics
Convince Skeptical Customers of Your AI Assistant
Many users approach AI chats with reserve. How a clearly labelled assistant with a visible human option and fast solutions builds real trust.
12 min read
- Industries
Guest Enquiries Around the Clock: Hotel AI Chat
AI assistant for hotels and guesthouses: six questions before booking, where the answer comes from in-house and where its limit lies. How to prepare it.
14 min read
- E-commerce & conversion
Size Advice in Chat: Avoiding Returns Up Front
Settling size and fit before the purchase: how an assistant advises from size charts, variant measurements and earlier orders instead of guessing. With metrics.
13 min read
- Customer service & analytics
Where Is My Order? AI Assistant for Shop Support
Where is my order? An AI assistant connected to your ERP answers questions on order status, shipment tracking and returns around the clock.
12 min read
- Law, privacy & accessibility
Setting Retention Periods for Chat Logs
How long chat logs may be kept: storage limitation under Article 5 GDPR, erasure under Article 17, anonymisation and when commercial retention duties apply.
13 min read
- E-commerce & conversion
Speed to Lead: Answering Enquiries Faster
Whoever answers first has a better chance of winning the job. An AI assistant qualifies enquiries right in the chat, around the clock, and hands over hot leads.
12 min read
- AI assistants & automation
Conversation Memory: What an AI Assistant Keeps
Conversation memory in an AI assistant: context window, condensing, page changes and deletion periods explained. With test cases to check before go-live.
14 min read
- Customer service & analytics
WhatsApp Customer Service: What an Assistant Can Do
Automate customer service on WhatsApp: an AI assistant answers service enquiries in the messenger around the clock, resolves routine and hands off tricky cases.
12 min read
- Customer service & analytics
Complaints and warranty: the assistant in a dispute
Warranty or guarantee, the two-year period, the burden of proof in year one: what an AI assistant records in a complaint and what a person decides.
13 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.