Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Vouchers and Discounts in Chat: Clear Rules
Vouchers in chat: why an assistant must not invent a discount, what a campaign list looks like and what applies to struck prices. With a step-by-step rollout.
E-commerce & conversion14 min read
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Answering Candidate Questions on Your Careers Page
Salary range, remote work, shift patterns: how an AI assistant on your careers page answers around the clock and takes interview requests. Here is how to start.
AI assistants & automation12 min read
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Right of access to chat data under the GDPR
What a visitor may learn about their chat transcript under Article 15 GDPR: deadline, copy, origin, recipients, redaction and access without an account.
Law, privacy & accessibility13 min read
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Declining instead of guessing: when AI stays silent
From which source position an AI assistant may answer, what a helpful refusal sounds like, and how you separate and count refusals by their cause.
AI assistants & automation14 min read
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Spot Frustration in AI Chat and Escalate in Time
Spotting frustration in chat: how an AI assistant notices annoyance, when it hands over to a person and how you set the threshold. With a starter checklist.
Customer service & analytics12 min read
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Appointment cancellation and rescheduling in chat
Cancellation, rescheduling, waiting list: why changing an appointment takes more effort than booking, how identity is checked and what the law says on fees.
Customer service & analytics13 min read
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How Much Support Does an AI Assistant Really Handle?
Vendors promise 80 percent; in year one 10 to 15 is often realistic. Which automation rate is serious in the first year and how a hybrid setup raises it.
Customer service & analytics12 min read
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Chat Widget and Load Time: What It Costs a Page
What a chat widget costs in load time: one loader, a chat window after the page has loaded, measured with the compression the web server actually sends.
Technology, projects & quality13 min read
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Convince Skeptical Customers of Your AI Assistant
Many users approach AI chats with reserve. How a clearly labelled assistant with a visible human option and fast solutions builds real trust.
Customer service & analytics12 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.