Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Guest Enquiries Around the Clock: Hotel AI Chat
AI assistant for hotels and guesthouses: six questions before booking, where the answer comes from in-house and where its limit lies. How to prepare it.
Industries14 min read
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Size Advice in Chat: Avoiding Returns Up Front
Settling size and fit before the purchase: how an assistant advises from size charts, variant measurements and a comparison item named by the customer, instead of guessing. With metrics.
E-commerce & conversion13 min read
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Where Is My Order? AI Assistant for Shop Support
Where is my order? An AI assistant connected to your ERP answers questions on order status, shipment tracking and returns around the clock.
Customer service & analytics12 min read
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Setting Retention Periods for Chat Logs
How long chat logs may be kept: storage limitation under Article 5 GDPR, erasure under Article 17, anonymisation and when commercial retention duties apply.
Law, privacy & accessibility13 min read
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Speed to Lead: Answering Enquiries Faster
Whoever answers first has a better chance of winning the job. An AI assistant qualifies enquiries right in the chat, around the clock, and hands over hot leads.
E-commerce & conversion12 min read
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Conversation Memory: What an AI Assistant Keeps
Conversation memory in an AI assistant: context window, condensing, page changes and deletion periods explained. With test cases to check before go-live.
AI assistants & automation14 min read
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WhatsApp Customer Service: What an Assistant Can Do
Automate customer service on WhatsApp: an AI assistant answers service enquiries in the messenger around the clock, resolves routine and hands off tricky cases.
Customer service & analytics12 min read
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Complaints and warranty: the assistant in a dispute
Warranty or guarantee, the two-year period, the burden of proof in year one: what an AI assistant records in a complaint and what a person decides.
Customer service & analytics13 min read
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AI chat response time: measure, don’t guess
Which wait times visitors really experience with an AI assistant, why a mean hides the outliers and how to measure with the median and the 95th percentile.
Technology, projects & quality13 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.