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Articles on assistants, knowledge bases, law and operations.
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- articles
- 110
- topics
- 6
- Technology, projects & quality
AI chat response time: measure, don’t guess
Which wait times visitors really experience with an AI assistant, why a mean hides the outliers and how to measure with the median and the 95th percentile.
13 min read
- Industries
Pre-Qualifying Solar Enquiries 24/7: A Guide
In the solar boom, installers drown in enquiries. The AI assistant qualifies around the clock by postcode, roof, consumption and storage and prioritises jobs.
12 min read
- Industries
Pre-Sorting Client Questions in a Tax Firm
Which client questions an AI assistant pre-sorts for a tax firm, where German tax advisory law draws the line and what stays out of the chat log.
13 min read
- Industries
Trial Workouts and Memberships: AI Chat for Gyms
AI assistant for gyms: take trial workout requests and answer questions on rates, cancellation and classes around the clock. How to plan your rollout.
12 min read
- E-commerce & conversion
Shipping and delivery times: questions before buying
Shipping and delivery time are the last open questions before buying. How a chat assistant answers them from the real shipping rules instead of guessing.
14 min read
- E-commerce & conversion
Zero-Click Search: Keeping Visitors With an AI Assistant
AI answers in search cut the clicks. Whoever still reaches the page wants a direct answer: how an AI assistant catches, keeps and converts these visitors.
12 min read
- Law, privacy & accessibility
Data processing agreement for an AI assistant
Article 28 GDPR in plain terms: when a provider is a processor, which eight duties the contract carries and what applies to a third-party language model.
14 min read
- AI assistants & automation
System instruction: boundaries for an AI assistant
What belongs in an AI assistant's system instruction, what belongs in the knowledge base, and how to version and test role, boundaries and forbidden promises.
14 min read
- Technology, projects & quality
Internal AI Assistant: Company Knowledge on Demand
Internal AI assistant for your team: how it serves company knowledge with a cited source, what co-determination requires and how you start a pilot area.
15 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.