Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Pre-Qualifying Solar Enquiries 24/7: A Guide
In the solar boom, installers drown in enquiries. The AI assistant qualifies around the clock by postcode, roof, consumption and storage and hands them to sales with a reason.
Industries12 min read
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Pre-Sorting Client Questions in a Tax Firm
Which client questions an AI assistant pre-sorts for a tax firm, where German tax advisory law draws the line and what stays out of the chat log.
Industries13 min read
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Trial Workouts and Memberships: AI Chat for Gyms
AI assistant for gyms: take trial workout requests and answer questions on rates, cancellation and classes around the clock. How to plan your rollout.
Industries12 min read
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Shipping and delivery times: questions before buying
Shipping and delivery time are the last open questions before buying. How a chat assistant answers them from the real shipping rules instead of guessing.
E-commerce & conversion14 min read
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Zero-Click Search: Keeping Visitors With an AI Assistant
AI answers in search cut the clicks. Whoever still reaches the page wants a direct answer: how an AI assistant catches, keeps and converts these visitors.
E-commerce & conversion12 min read
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Data processing agreement for an AI assistant
Article 28 GDPR in plain terms: when a provider is a processor, which eight duties the contract carries and what applies to a third-party language model.
Law, privacy & accessibility14 min read
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System instruction: boundaries for an AI assistant
What belongs in an AI assistant's system instruction, what belongs in the knowledge base, and how to version and test role, boundaries and forbidden promises.
AI assistants & automation14 min read
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Internal AI Assistant: Company Knowledge on Demand
Internal AI assistant for your team: how it serves company knowledge with a cited source, what co-determination requires and how you start a pilot area.
Technology, projects & quality15 min read
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Image Upload in AI Chat: Photo Instead of Words
72 percent of AI-using companies apply AI in customer contact (Bitkom). How image upload in a website chat clarifies requests and which rules apply to it.
Customer service & analytics12 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.