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Articles on assistants, knowledge bases, law and operations.
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- articles
- 104
- topics
- 6
- Technology, projects & quality
Embed an AI Assistant Without Slowing Your Site
How to embed an AI assistant cleanly into your website or shop: a lean widget instead of heavy bundles, first-party and without hurting your load time.
13 min read
- Law, privacy & accessibility
Accessible AI Chat Assistant: WCAG and the EAA
The EAA has applied since 28 June 2025: what an accessible AI chat assistant needs - keyboard operation, screen readers, visible focus and WCAG 2.2 AA.
12 min read
- Technology, projects & quality
Prevent AI Hallucinations With a Knowledge Base
Preventing hallucinations: how a knowledge base with RAG ties answers to your content, names gaps openly and hands over to people. Here is how to proceed.
13 min read
- Law, privacy & accessibility
EU AI Act 2026: Chatbot Disclosure Duties Explained
From 2 August 2026, Article 50 of the AI Act applies: users must be able to tell they are chatting with an AI, not a human. What it means for your website chat.
11 min read
- Customer service & analytics
Conversation Analytics: Read and Improve Chats
Conversation analytics for AI chat: spot common questions, knowledge gaps and buying signals and improve your assistant step by step. With a starter checklist.
14 min read
- Industries
Easing SaaS Support and Onboarding with an AI Chat
An in-product AI assistant answers onboarding questions from your docs, catches recurring support cases and hands complex cases to your team with context.
13 min read
- Industries
Sorting Client Enquiries: AI Chat for Law Firms
AI assistant for law and tax firms: capture client inquiries, sort the area of law and the matter, initiate appointments, no legal advice. How to set it up.
12 min read
- AI assistants & automation
Multilingual AI Assistant for Global Customers
A multilingual AI assistant detects the language of each enquiry and answers from one knowledge base. Reach customers abroad without duplicate upkeep.
12 min read
- Industries
Clarifying Dealership Vehicle Enquiries via AI Chat
AI assistant for car dealers: answer vehicle questions around the clock, pre-qualify by model and budget and arrange test drives. How to get started.
13 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.