Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Voice Input in AI Chat: Customers Speak Instead of Typing
64 percent of smartphone users have already used voice assistants (Bitkom). How voice input works in a website chat and which legal rules apply to it.
AI assistants & automation12 min read
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AI Assistant Acceptance: Test Cases Before Go-Live
Accepting an AI assistant that rarely answers the same way twice: test cases from real enquiries, release criteria and regression runs. How to plan go-live.
Technology, projects & quality13 min read
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Agentic Commerce: When AI Agents Shop in Your Store
AI traffic to retail sites grew 393 percent in Q1 2026 (Adobe). What that means for your online store and which product data you should check now.
E-commerce & conversion13 min read
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Chatbot Liability: What the OLG Hamm Ruling Means
On 12 May 2026 the OLG Hamm ruled that companies are liable for misleading statements made by their AI chatbot. What the judgment means for operators.
Law, privacy & accessibility12 min read
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What an AI Assistant Costs and What It Returns
What does an AI chat assistant cost, what does it return and when does it pay off? The sober business case with costs, revenue levers and a worked example.
Technology, projects & quality13 min read
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Embed an AI Assistant Without Slowing Your Site
How to embed an AI assistant cleanly into your website or shop: a lean widget instead of heavy bundles, first-party and without hurting your load time.
Technology, projects & quality13 min read
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Accessible AI Chat Assistant: WCAG and the EAA
The EAA has applied since 28 June 2025: what an accessible AI chat assistant needs - keyboard operation, screen readers, visible focus and WCAG 2.2 AA.
Law, privacy & accessibility12 min read
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Prevent AI Hallucinations With a Knowledge Base
Preventing hallucinations: how a knowledge base with RAG ties answers to your content, names gaps openly and hands over to people. Here is how to proceed.
Technology, projects & quality13 min read
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EU AI Act 2026: Chatbot Disclosure Duties Explained
From 2 August 2026, Article 50 of the AI Act applies: users must be able to tell they are chatting with an AI, not a human. What it means for your website chat.
Law, privacy & accessibility11 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.