Data and security
Where the data sits, who sees it and what happens to it.
In plain language
Here you find questions about data and security. You learn where the data is kept. You learn who sees the data and what happens to it. Click a question to read the answer.
- questions
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Data and security
Is XICBOT GDPR-compliant?
Yes, XICBOT is designed for GDPR-compliant use, and data protection is part of the implementation from the start. Hosting is located in Germany and the answers are generated… Read the full answer: Is XICBOT GDPR-compliant?Can the AI make things up?
An AI assistant can err, that cannot be ruled out. That is why we bind its answers to your own content: it answers from your website, documents and knowledge base, instead of… Read the full answer: Can the AI make things up?Does the assistant have to be labelled as AI?
Yes. Anyone interacting with an AI system must be able to recognise it — the EU AI Act requires this. The assistant therefore states visibly in the chat window that an AI is… Read the full answer: Does the assistant have to be labelled as AI?What happens with sensitive topics in the chat?
For sensitive topics such as a complaint or legal and medical questions, the assistant is meant to escalate deliberately to a human instead of advising itself. Beyond that… Read the full answer: What happens with sensitive topics in the chat?Is data passed on or sold for training?
No. Your content and your visitors' conversation data are not passed on to third parties and not sold. They serve the operation of your assistant and the analysis for you… Read the full answer: Is data passed on or sold for training?Where is the data hosted?
The assistant is operated in Germany; the answers are generated by a specialised model provider, also outside the EU on the basis of standard contractual clauses. This is… Read the full answer: Where is the data hosted?
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Automated assistantPrivacy and operation in detail
Data processing agreement, deletion concept and data sovereignty are collected on one page. Whatever is still open beyond that, we settle with you personally.