Data and Security
- Is XICBOT GDPR-compliant? Data protection is part of the implementation from the start. Hosting and data processing are located in Germany or the EU, there is a data processing agreement, a deletion…
- Where is the data hosted? The assistant is operated in Germany or the EU. This is advantageous from a data protection perspective and ensures short paths for questions about operation. Your content and…
- What happens with sensitive topics, and can the assistant hand over to a human? Yes. The assistant hands over to a staff member at any time, live or via ticket and email with the full conversation context. For sensitive topics such as a complaint or legal and…
- Can the AI make things up? An AI assistant can err, that cannot be ruled out. That is why we bind its answers to your own content: it answers from your website, documents and knowledge base, instead of…
- Is data passed on or sold for training? No. Your content and your visitors' conversation data are not passed on to third parties and not sold. They serve the operation of your assistant and the analysis for you, not…
- Does the assistant have to be labelled as AI? Yes. Anyone interacting with an AI system must be able to recognise it — the EU AI Act requires this. The assistant therefore states visibly in the chat window that an AI is…