Blog
Articles on assistants, knowledge bases, law and operations.
In plain language
This page lists all articles from our blog. The newest articles come first. They are about assistants on a website. They also cover knowledge, law and running an assistant. You can pick a topic. Then you only see the articles on that topic. Click an article to read the full text.
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Qualifying Leads via Chat Instead of Long Forms
Instead of scaring visitors off with forms, an AI chat assistant qualifies enquiries with follow-up questions and hands structured leads straight to your CRM.
E-commerce & conversion12 min read
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Reservations and Allergens: AI Chat in Restaurants
AI assistant for restaurants and hotels: take reservation requests and answer questions on opening hours, menu and allergens around the clock. How to start.
Industries12 min read
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Filtering First Enquiries: AI Chat for Services
AI assistant for service firms: capture first enquiries around the clock, pre-qualify need and budget, forward only fitting requests. How to set it up.
Industries12 min read
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Appointment Requests via Chat Assistant
Name free times, take requests and send reminders before confirmed appointments if an email address is on file: how a chat assistant relieves phone and desk.
AI assistants & automation12 min read
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Advice in Online Shops: What an AI Chat Can Do
An AI chat in your online shop answers questions on products, shipping and returns, advises in dialogue and guides visitors to a purchase. Here is how.
Industries13 min read
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Guided Selling in Chat: Finding the Right Item
Guided selling in chat: how an AI assistant asks about needs, narrows the range and recommends the right item. How to plan your own product finder step by step.
E-commerce & conversion12 min read
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GDPR-Compliant AI Chat: Hosting and Data Protection
What makes an AI chat assistant GDPR-compliant: hosting in Germany, a data-processing agreement, data sovereignty, a deletion concept and no sharing.
Law, privacy & accessibility12 min read
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From Idea to a Finished AI Chat Assistant
The path to your own AI chat assistant in six phases: briefing, content, training, testing, go-live and fine-tuning. What businesses should prepare.
AI assistants & automation12 min read
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Chat Assistant, Form or Live Chat Compared
Contact form, staffed live chat or AI assistant: cost, response time, availability and scalability compared, and which combination suits your website.
Customer service & analytics12 min read
Which enquiries should your assistant take on?
The articles show how assistants work in service, shops and advice. For your business we tell you personally which enquiries an assistant can take on and what stays with your team.