Setup and Integration
- How is the assistant trained? The assistant learns from your own sources: website and subpages, documents and PDFs, data sheets, a list of frequent questions and price lists. From this material the knowledge…
- How is the assistant integrated into my website? Integration is done via a short code snippet that fits almost any website, any CMS and any shop. The assistant loads efficiently and as a first-party solution, without a bloated…
- How long does the setup take? That depends on the scope. A website assistant that answers questions and captures leads is, in our experience, ready to go faster than a solution with shop connection, cart and…
- Does it work with my CMS or my Shopware shop? Yes. Because the integration runs via a first-party snippet, the assistant is largely independent of the system in use and works with common CMS. For retail, we connect Shopware…
- How do I keep the content up to date? The knowledge base can be updated easily. If services, prices or opening hours change, the corresponding source is adjusted, and the assistant answers with the new information…
- Can the chat be operated accessibly? The chat can be operated entirely by keyboard, works with screen readers, shows a visible focus and stays usable at 200 percent zoom. It is oriented towards WCAG 2.2 level AA and…